Online Class: Sensitivity Training for the Workplace

In an interconnected global workplace, cultural competence is crucial for success, and our course offers the tools to achieve it. By mastering empathy and understanding, professionals can lead diverse teams with skill and sensitivity, transforming challenges into opportunities.

Self-Paced, Online Class

Library Subscription

10

Lessons
34

Exams &
Assignments
7

Hours
average time
0.7

CEUs

Course Description

In the interconnected world of the 21st century, the workplace is no longer just a physical space confined by four walls. It's a dynamic realm of diverse cultures, beliefs, and backgrounds converging together. To lead, collaborate, and flourish in such an environment, professionals must move beyond mere awareness to true cultural competence. This is where our "Mastering Sensitivity" online training comes into play.

Why This Course?
Navigating diverse workspaces isn't just about tolerance; it's about embracing and celebrating the myriad perspectives that different individuals bring to the table. "Mastering Sensitivity" is meticulously designed to ensure you not only comprehend these differences but can leverage them for organizational success.

Dive Deep into a Comprehensive Curriculum:

Foundation of Cultural Competence: Kick-start your journey by understanding the essence of cultural competence and why it's pivotal in today's global business ecosystem.
Cultural Immersion: Journey through the fascinating world of diverse cultures, exploring their unique traditions, beliefs, and lifestyles.
Beyond Cultural Nuances: Addressing critical aspects such as gender disparities, generational gaps, and the intricacies of the LGBT community, ensuring a holistic sensitivity approach.
Conflict Resolution: Equip yourself with pragmatic tools and strategies to mediate misunderstandings and conflicts, fostering an atmosphere of mutual respect and harmony.
Elevate Communication: Discover the art of effective communication that bridges generational divides, ensuring smoother collaboration across teams of varied age groups.
Practical Application: Through real-life scenarios, simulations, and activities, practice the principles you learn, ensuring they're more than just theoretical knowledge.

Who Should Attend?
Whether you're a fledgling start-up venturing into new markets or a multinational corporation looking to foster a more inclusive environment, this course is tailored for you. Human resource professionals, team leaders, managers, and even individual contributors will find invaluable insights and tools to elevate their professional interactions.

Our Commitment:
Our course doesn't just stop at delivering lessons. We are dedicated to facilitating your journey to mastery. With a plethora of resources, from insightful videos and reading materials to interactive quizzes, we ensure that learning becomes an engaging experience. Join us, and redefine the dynamics of your workplace.

Why should I take this sensitivity course?

This course is unique in its approach to sensitivity training because it is not a lecture of what to say and do and what not to say and do in a professional/business setting. Instead, this course explores ways to see beyond our individual life and cultural experiences and provides exercises to broaden our understanding of how to better communicate with different cultures in order to achieve better productivity and reduce conflict. Additionally, this course serves as a practical 'how-to' guide and does not get lost in esoteric arguments or force a political agenda, but rather focuses on real, practical advice you can use to understand and better communicate with all people regardless of their background, culture, religious beliefs, upbringing, or lifestyle.

How does sensitivity training increase business productivity?

This specific course aims to increase awareness, communication, and understanding amongst people with different belief systems in order foster new ideas, creative thinking, and ultimately maximize productivity. Successful businesses require unique problem solving strategies to address the competitive market headwinds they face--particularly in a world where everything is connected and shared. A business with a diverse and inclusive group of problem solvers has a higher probability of finding profitable solutions to these problems. In short, a diverse workplace can help your business think outside the box.

There are several types of sensitivity training courses, how do I know which one to take?

We do offer several diversity and inclusion courses depending on your training needs. This course touches on more of the common issues and concerns employees face in a diverse workplace (gender, race, religious beliefs, sexual orientation, age, etc.) while our other courses may focus specifically on gender sensitivity or age-related diversity issues. This course is a great all-in-one resource for helping your organization become more aware of sensitive issues when you have a diverse group of people and how to appropriately handle these issues, which is why it is one of the most popular training programs available.

What kind of certificate is awarded for completing this class?

This sensitivity class offers an accredited CEU Certificate of Course Completion if you sign up for the CEU Certificate version of the course. Your satisfactory completion of this course is determined by an overall/final grade of 70% or higher (this is the final grade after calculating all exam and assignment assessments). This course is rated for 7.0 IACET CEUs which is equivalent to 7 contact hours (this is the average time it takes an individual to complete the training with a 70% or higher grade). When you have successfully completed the course, you may share, download, and/or print your certificate of course completion. A third party (such as your employer) will be able to verify your successful training completion via a unique serial number on our service. You can also document your compliance training in the "Professional Development" area of your resume by listing the course title, contact hours, number of CEUs, and completion date.

I need this training for my staff in order to stay in compliance, how do I purchase it in bulk for them?

The easiest way to purchase this sensitivity training for multiple individuals is to use our Group Enrollments area. There you can purchase this or any course in bulk, receive discounts based on volume, instantly send out vouchers to your staff for course access, and monitor their course progress.

Courses Frequently Bought Together:

Communicating with Diplomacy and Tact

Sexual Harassment Compliance

Assertiveness Training

Areas of Study

Course Lessons

Average Lesson Rating:

"Extraordinarily Helpful"

(4,609 votes)

Lesson 1. The Why and How of Sensitivity Training

The rise in workplace diversity, driven by historical changes in immigration and workforce dynamics, highlights the need for sensitivity training. The course dispels myths and equips participants with tools to foster understanding and improve teamwork through exercises and awareness-building activities. Additional lesson topics: What is Sensitivity Training 12 Total Points

Lesson 1 Video
Review Practice Worksheet: Lesson-1-Activity-12560.pdf
Lesson discussions: Reasons for Taking this Course
Complete: Assignment 1
Complete Assignment: An Introduction
Assessment: Lesson 1 Exam

Lesson 2. Recognizing and Respecting Workplace Differences

This lesson encourages introspection to identify personal biases and ensure respectful interactions, highlighting that sensitivity to diverse perspectives is mandatory for personal and organizational success. Analyzing how others perceive us and aligning our behavior with our values are essential steps to cultivating a harmonious workplace. Additional lesson topics: How Others Perceive You Quiz; How to See Yourself As Others See You 15 Total Points

Lesson 2 Video
Review Practice Worksheet: Lesson-2-Downloadable-12561.pdf
Complete: Assignment 2-1
Complete: Assignment 2-2
Complete: Assignment 2-3
Assessment: Lesson 2 Exam

Lesson 3. Understanding Respect and Its Impact

Effective communication is crucial, as disrespect can easily emerge through tone, language, and non-verbal cues. Respectful communicators embrace differences, adapt their style, and provide constructive feedback to maintain a professional work atmosphere. Additional lesson topics: How to Demonstrate Respect at Work 14 Total Points

Lesson 3 Video
Review Practice Worksheet: Lesson-3-Downloadable-12562.pdf
Complete: Assignment 3-1
Complete: Assignment 3-2
Assessment: Lesson 3 Exam

Lesson 4. Overcoming Prejudices: A Comprehensive Analysis of Bias and Stereotyping

Prejudice extends beyond race to various social differences and, while part of human nature, can harm interactions if not acknowledged and addressed. Stereotypes, though sometimes perceived as complimentary, are judgments based on limited evidence and can lead to discrimination. Additional lesson topics: Avoiding Stereotypes in the Workplace 12 Total Points

Lesson 4 Video
Review Practice Worksheet: Lesson-4-WordSearch-12563.pdf
Complete: Assignment 4-1
Complete: Assignment 4-2
Assessment: Lesson 4 Exam

Lesson 5. Understanding Cultural Nuances in the Modern Workplace

Culture in the workplace encompasses blending individual and group cultures to form a unique organizational culture, which significantly influences success and team dynamics. Achieving cultural competence involves self-reflecting on biases and adapting communication styles to accommodate the diverse cultural tapestry in today's globalized work environments. Additional lesson topics: Diversity Calendar: Multicultural Celebrations; Several Strategies for Dealing With Diversity in the Workplace 12 Total Points

Lesson 5 Video
Review Practice Worksheet: Lesson-5-Activity-12564.pdf
Complete: Assignment 5-1
Complete: Assignment 5-2
Assessment: Lesson 5 Exam

Lesson 6. Gender Dynamics: Effective Communication and Equality at Work

Gender stereotypes perpetuate miscommunication and hinder workplace productivity by painting men and women in restrictive roles. Addressing these stereotypes is crucial for fostering an environment where all employees are valued for their unique contributions beyond gender assumptions. 12 Total Points

Lesson 6 Video
Review Practice Worksheet: Lesson-6-HomeWork-12565.pdf
Complete: Assignment 6-1
Complete: Assignment 6-2
Assessment: Lesson 6 Exam

Lesson 7. Disabilities and Diversity

A disability can manifest in various forms, either from birth or due to life events, affecting over 50 million Americans; the Americans With Disabilities Act of 1990 aids by ensuring reasonable accommodations and prohibits discrimination. Understanding personal biases towards disabilities and valuing diversity can foster a more inclusive work environment. Additional lesson topics: U.S. Equal Employment Opportunity Commission; Disability Awareness: Increasing Employers Understanding of the ADA, Accommodations and Other Supports in the Workplace 13 Total Points

Lesson 7 Video
Review Practice Worksheet: Lesson-7-WorkSheet-12566.pdf
Complete: Assignment 7-1
Complete: Assignment 7-2
Complete: Assignment 7-3
Assessment: Lesson 7 Exam

Lesson 8. Bridging Generational Gaps

The generational mix in modern organizations often leads to communication challenges and misunderstandings that can hinder productivity and morale. Emphasizing respect, flexibility, and the willingness to listen can pave the way for harmonious and effective intergenerational interactions. 12 Total Points

Lesson 8 Video
Review Practice Worksheet: Lesson-8-Downloadable-12567.pdf
Complete: Assignment 8-1
Complete: Assignment 8-2
Assessment: Lesson 8 Exam

Lesson 9. Creating an Inclusive Workspace: Embracing LGBTQIA+ Identities

The essence of LGBTQIA+ sensitivity is embracing diversity within the workplace, creating an inclusive atmosphere where every employee feels valued irrespective of their sexual orientation or gender identity. By acknowledging individual differences and avoiding stereotypes, organizations can foster genuine understanding and respect among colleagues. 12 Total Points

Lesson 9 Video
Review Practice Worksheet: Lesson-9-WordSearch-12568.pdf
Complete: Assignment 9-1
Complete: Assignment 9-2
Assessment: Lesson 9 Exam

Lesson 10. Quick Guide to Conflict Resolution

Conflicts arise from misunderstandings, miscommunications, and differences in values, emphasizing the importance of respectful behavior and open communication to prevent and resolve issues. By identifying individual conflict styles, such as the tortoise, shark, koala, or owl, one can adapt strategies to resolve conflicts more effectively. Additional lesson topics: 5 Keys of Dealing with Workplace Conflict 58 Total Points

Lesson 10 Video
Review Practice Worksheet: Lesson-10-WordSearch-12569.pdf
Lesson discussions: End of Course Poll; Program Evaluation Follow-up Survey (End of Course); Course Comments; Reasons for Taking this Course
Complete: Assignment 10-1
Complete: Assignment 10-2
Complete: Assignment 10-3
Assessment: Lesson 10 Exam
Assessment: The Final Exam

172

Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:

Define and describe the purpose and importance of sensitivity training in fostering effective workplace communication and relationships.
Demonstrate an improved awareness and understanding of diverse cultures and perspectives to enhance interpersonal relations and workplace inclusivity.
Analyze and assess personal biases and perceptions, demonstrating strategies for fostering a more inclusive and respectful work environment.
Define and explain various personal differences and their impact on workplace interactions, promoting sensitivity and respect among colleagues.
Define and demonstrate self-awareness by examining personal beliefs and values to enhance sensitivity towards diverse groups in the workplace.
Identify and apply respectful communication techniques to enhance collaboration and conflict resolution among diverse team members in a professional setting.
Identify personal prejudices and stereotypes and develop strategies to mitigate their influence on behavior and decision-making processes.
Recognize and articulate common stereotypes and their implications in personal and workplace interactions.
Demonstrate understanding of workplace diversity by identifying and describing at least three effects of cultural differences on organizational culture.
Recognize and evaluate personal cultural biases by reflecting on cultural reactions and attitudes to enhance cross-cultural effectiveness in professional settings.
Define key communication strategies for effective interaction between genders in the workplace to promote understanding and collaboration.
Recognize the impact of gender stereotypes on workplace dynamics and propose methods to counteract these stereotypes to enhance productivity and morale.
Identify and describe the impact of common stereotypes about individuals with disabilities on workplace dynamics.
Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

Document Your Lifelong Learning Achievements
Earn an Official Certificate Documenting Course Hours and CEUs
Verify Your Certificate with a Unique Serial Number Online

View and Share Your Certificate Online or Download/Print as PDF
Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

Course Title: Sensitivity Training for the Workplace

Course Number: 8900242

Lessons Rating: 4.1 / 5 Stars (4,609 votes)

Languages: English - United States, Canada and other English speaking countries

Category:

UniversalClass.com > Business > Human Resources

Availability: This course is fully available online in all 50 states, including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. It’s also offered in major English-speaking countries, such as the United Kingdom, Canada, Australia, and Ireland.

Last Updated: February 2024

CEU Value: 0.7 IACET CEUs (Continuing Education Units)

CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).

Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.

Course Type: Self-Paced, Online Classes

Assessment Method: Lesson assignments and review exams

Instructor: Linda Zavadil

Syllabus: View Syllabus

Student Testimonials

"Thank you sincerely for the content of this course. It summons deep thinking that is rewarding. It is impactful on my self awareness and shall drive respectful results. I've noticed situational improvements since starting the course, perhaps my own behavior and experience in the course is related to what may be perceived as overall situational improvement." -- Steven F.
"As a 61 year old CEO of my own company this is been a very helpful and enlightening course! Thank you very much!" -- Robin M.
"This is the first time I have been exposed or given training these topics. I have learned a great deal about both myself and others. I wish I had been exposed to these ideas long ago. Thank you!" -- David P.
"This was very helpful. If I had taken this course earlier I would have avoided or resolved many previous conflicts." -- Cameron A.
"I quite enjoyed this course and it was what I was looking for as a complete resource for digging into the topic of sensitivity issues." -- Paul H.
"This is definitely a keeper. It's up-to-date and inclusive. It should be used as a preventative measure to all incoming employees." -- Rhonda S.
"I spoke highly of this course to my supervisor and my coworkers. I basically told them all to take this course. We need to! My work place is very diverse in cultures as well as in generations. By taking this class, bridges to cross will be shorter and barriers crumble more. Thank you for this class." -- Maria C.
"This was a great course. I had a conversation about it with my husband. He is in food service and has several coworkers that are LGBTQ, he struggles at times with communication, but asked a question I thought was valid. We discuss being sensitive to LGBTQ communities, but do we discuss how members of the LGBTQ community can communicate more of there needs/or preferences, when appropriate to people in a professional way. It seems there is opportunity for better communication and understand going each direction." -- Joanne M.
"What a great experience! I am a middle-aged American male. My first thought was, 'OMG! Another liberal-agenda for society' I was enlightened indeed!" -- Samson N.
"Instructor was fantastic. She marked the exams quickly and provided me with the confidence I needed to carry on." -- Mike C.