Online Class: Sensitivity Training for the Workplace

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10Lessons
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24Exams &
Assignments -
7Hours
average time -
0.7CEUs
Course Description
In the interconnected world of the 21st century, the workplace is no longer just a physical space confined by four walls. It's a dynamic realm of diverse cultures, beliefs, and backgrounds converging together. To lead, collaborate, and flourish in such an environment, professionals must move beyond mere awareness to true cultural competence. This is where our "Mastering Sensitivity" online training comes into play.
Why This Course?
Navigating diverse workspaces isn't just about tolerance; it's about embracing and celebrating the myriad perspectives that different individuals bring to the table. "Mastering Sensitivity" is meticulously designed to ensure you not only comprehend these differences but can leverage them for organizational success.
Dive Deep into a Comprehensive Curriculum:
- Foundation of Cultural Competence: Kick-start your journey by understanding the essence of cultural competence and why it's pivotal in today's global business ecosystem.
- Cultural Immersion: Journey through the fascinating world of diverse cultures, exploring their unique traditions, beliefs, and lifestyles.
- Beyond Cultural Nuances: Addressing critical aspects such as gender disparities, generational gaps, and the intricacies of the LGBT community, ensuring a holistic sensitivity approach.
- Conflict Resolution: Equip yourself with pragmatic tools and strategies to mediate misunderstandings and conflicts, fostering an atmosphere of mutual respect and harmony.
- Elevate Communication: Discover the art of effective communication that bridges generational divides, ensuring smoother collaboration across teams of varied age groups.
- Practical Application: Through real-life scenarios, simulations, and activities, practice the principles you learn, ensuring they're more than just theoretical knowledge.
Who Should Attend?
Whether you're a fledgling start-up venturing into new markets or a multinational corporation looking to foster a more inclusive environment, this course is tailored for you. Human resource professionals, team leaders, managers, and even individual contributors will find invaluable insights and tools to elevate their professional interactions.
Our Commitment:
Our course doesn't just stop at delivering lessons. We are dedicated to facilitating your journey to mastery. With a plethora of resources, from insightful videos and reading materials to interactive quizzes, we ensure that learning becomes an engaging experience. Join us, and redefine the dynamics of your workplace.
Why should I take this sensitivity course?
How does sensitivity training increase business productivity?
There are several types of sensitivity training courses, how do I know which one to take?
What kind of certificate is awarded for completing this class?
I need this training for my staff in order to stay in compliance, how do I purchase it in bulk for them?
Course Lessons
Lesson 1. The Why and How of Sensitivity Training
Lesson 1 Video
Review Practice Worksheet: Lesson-1-Activity-12560.pdf
Lesson discussions: Reasons for Taking this Course
Assessment: Lesson 1 Exam
Assessment: Lesson 1 Review Exam
Lesson 2. Recognizing and Respecting Workplace Differences
Lesson 2 Video
Review Practice Worksheet: Lesson-2-Downloadable-12561.pdf
Assessment: Lesson 2 Exam
Assessment: Lesson 2 Review Exam
Lesson 3. Understanding Respect and Its Impact
Lesson 3 Video
Review Practice Worksheet: Lesson-3-Downloadable-12562.pdf
Complete: Lesson 3 Activity
Assessment: Lesson 3 Exam
Assessment: Lesson 3 Review Exam
Lesson 4. Overcoming Prejudices: A Comprehensive Analysis of Bias and Stereotyping
Lesson 4 Video
Review Practice Worksheet: Lesson-4-WordSearch-12563.pdf
Assessment: Lesson 4 Exam
Lesson 5. Understanding Cultural Nuances in the Modern Workplace
Lesson 5 Video
Review Practice Worksheet: Lesson-5-Activity-12564.pdf
Assessment: Lesson 5 Exam
Assessment: Lesson 5 Review Exam
Lesson 6. Gender Dynamics: Effective Communication and Equality at Work
Lesson 6 Video
Review Practice Worksheet: Lesson-6-HomeWork-12565.pdf
Assessment: Lesson 6 Exam
Assessment: Lesson 6 Review Exam
Lesson 7. Disabilities and Diversity
Lesson 7 Video
Review Practice Worksheet: Lesson-7-WorkSheet-12566.pdf
Complete: Lesson 7 Activity
Assessment: Lesson 7 Exam
Assessment: Lesson 7 Review Exam
Lesson 8. Bridging Generational Gaps
Lesson 8 Video
Review Practice Worksheet: Lesson-8-Downloadable-12567.pdf
Complete: Lesson 8 Activity
Assessment: Lesson 8 Exam
Assessment: Lesson 8 Review Exam
Lesson 9. Creating an Inclusive Workspace: Embracing LGBTQIA+ Identities
Lesson 9 Video
Review Practice Worksheet: Lesson-9-WordSearch-12568.pdf
Assessment: Lesson 9 Exam
Assessment: Lesson 9 Review Exam
Lesson 10. Quick Guide to Conflict Resolution
Lesson 10 Video
Review Practice Worksheet: Lesson-10-WordSearch-12569.pdf
Lesson discussions: End of Course Poll; Reasons for Taking this Course; Course Comments
Complete: Lesson 10 Activity
Assessment: Lesson 10 Exam
Assessment: The Final Exam
Assessment: Lesson 10 Review Exam
Learning Outcomes
- Define and describe the purpose and importance of sensitivity training in fostering effective workplace communication and relationships.
- Demonstrate an improved awareness and understanding of diverse cultures and perspectives to enhance interpersonal relations and workplace inclusivity.
- Analyze and assess personal biases and perceptions, demonstrating strategies for fostering a more inclusive and respectful work environment.
- Define and explain various personal differences and their impact on workplace interactions, promoting sensitivity and respect among colleagues.
- Define and demonstrate self-awareness by examining personal beliefs and values to enhance sensitivity towards diverse groups in the workplace.
- Identify and apply respectful communication techniques to enhance collaboration and conflict resolution among diverse team members in a professional setting.
- Identify personal prejudices and stereotypes and develop strategies to mitigate their influence on behavior and decision-making processes.
- Recognize and articulate common stereotypes and their implications in personal and workplace interactions.
- Demonstrate understanding of workplace diversity by identifying and describing at least three effects of cultural differences on organizational culture.
- Recognize and evaluate personal cultural biases by reflecting on cultural reactions and attitudes to enhance cross-cultural effectiveness in professional settings.
- Define key communication strategies for effective interaction between genders in the workplace to promote understanding and collaboration.
- Recognize the impact of gender stereotypes on workplace dynamics and propose methods to counteract these stereotypes to enhance productivity and morale.
- Identify and describe the impact of common stereotypes about individuals with disabilities on workplace dynamics.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information

- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

Student Testimonials
- "Thank you sincerely for the content of this course. It summons deep thinking that is rewarding. It is impactful on my self awareness and shall drive respectful results. I've noticed situational improvements since starting the course, perhaps my own behavior and experience in the course is related to what may be perceived as overall situational improvement." -- Steven F.
- "As a 61 year old CEO of my own company this is been a very helpful and enlightening course! Thank you very much!" -- Robin M.
- "This is the first time I have been exposed or given training these topics. I have learned a great deal about both myself and others. I wish I had been exposed to these ideas long ago. Thank you!" -- David P.
- "This was very helpful. If I had taken this course earlier I would have avoided or resolved many previous conflicts." -- Cameron A.
- "I quite enjoyed this course and it was what I was looking for as a complete resource for digging into the topic of sensitivity issues." -- Paul H.
- "This is definitely a keeper. It's up-to-date and inclusive. It should be used as a preventative measure to all incoming employees." -- Rhonda S.
- "I spoke highly of this course to my supervisor and my coworkers. I basically told them all to take this course. We need to! My work place is very diverse in cultures as well as in generations. By taking this class, bridges to cross will be shorter and barriers crumble more. Thank you for this class." -- Maria C.
- "This was a great course. I had a conversation about it with my husband. He is in food service and has several coworkers that are LGBTQ, he struggles at times with communication, but asked a question I thought was valid. We discuss being sensitive to LGBTQ communities, but do we discuss how members of the LGBTQ community can communicate more of there needs/or preferences, when appropriate to people in a professional way. It seems there is opportunity for better communication and understand going each direction." -- Joanne M.
- "What a great experience! I am a middle-aged American male. My first thought was, 'OMG! Another liberal-agenda for society' I was enlightened indeed!" -- Samson N.
- "Instructor was fantastic. She marked the exams quickly and provided me with the confidence I needed to carry on." -- Mike C.
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