Online Class: How to Deal with Difficult Personalities

Unravel the complexities of workplace dynamics in this course, where you'll learn to manage difficult personalities with grace and profound understanding. Step into a future of empowerment by developing skills in emotional intelligence and effective communication, becoming an invaluable asset to any team.

$95.00
no certificate
- OR -
$120.00
with CEU Certificate*
Start Right Now!
$120.00 (with CEU Certificate)
Taking multiple courses? Save with our platinum program.
 
  • 11
    Lessons
  • 18
    Exams &
    Assignments
  • 7,116
    Students
    have taken this course
  • 7
    Hours
    average time
  • 0.7
    CEUs
 
 
 

Course Description

Imagine this: you walk into the office every day with a sense of tranquility, your workspace a sanctuary where stress dissipates like steam from a calming cup of tea. You greet each challenge with unflinching calm, confident that no difficult colleague can rattle your ability to maintain a professional, composed demeanor. You become not just a participant but a leader in workplace culture, someone who radiates maturity and empathy. You're not merely surviving the rigors of professional dynamics; you are mastering the art of human interaction. Welcome to "How to Deal with Difficult Personalities"—your gateway to transforming the complex web of workplace relationships into a path toward personal and professional excellence.

In this course, you won't just learn to manage stress or handle conflict; you'll acquire the nuanced expertise needed for becoming a beacon of composure and effectiveness in every interaction. From the moment you enroll, you're embarking on a journey that will overhaul your perspective on difficult personalities. Every lesson is carefully crafted to equip you with the skills and insight needed to elegantly navigate challenges that once seemed insurmountable.

At the heart of this course is the understanding that difficult personalities are not obstacles but opportunities—opportunities to showcase your emotional intelligence and leadership potential. Lesson by lesson, you'll gain deeper insights into the art of conflict resolution. You will learn to decode the silent language of body cues, understanding the unsaid words that occur in every conversation. Imagine being able to walk into any room and not just hear what people are saying but truly understand what they mean—it's like unlocking a code that was previously inaccessible.

With each module, you will dissect real-world scenarios with surgical precision, gaining an invaluable toolkit to address issues ranging from workplace bullying to navigating the subtleties of gender discourse. You'll learn how to actively construct a work environment that not only resists the destabilizing influence of critics or slackers but thrives despite them. Picture yourself managing group dynamics with the skill of a seasoned diplomat, seeing through the noise to focus on what truly matters.

All of this is wrapped up in a supportive, motivational learning environment tailored to adult learners who are driven to succeed. You'll connect with peers who share your ambition, guided by instructors who do more than teach—they inspire, they challenge, and they cultivate a community of learners who aspire to greatness. This course is not just a step forward in your career; it's a leap into a future where you hold the keys to your own success and fulfillment.

You'll emerge from this course transformed—a rival to none and an ally to all. You'll break free from the chains of office politics and step into a world where you possess the confidence and skills to craft your destiny, immune to the negativity that once held you back. Professional advancement, personal growth, and the respect of your peers await you on the other side. No other course offers such a comprehensive, transformational experience that marries practical skills with profound personal growth.

Let's turn that typical workday of frustration and stress into one of empowerment and achievement. Are you ready to seize the opportunity to redefine what's possible in your career and personal development? Don't wait for change—become the catalyst that ignites it. Enroll today and start your journey toward becoming an unshakable pillar of your workplace. This is more than a course; it's the pivotal moment where you reshape your career narrative with enduring success. Secure your seat now, and watch as the difficult personalities of today become your success stories of tomorrow.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.3 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(5,706 votes)
  • Lesson 1. Workplace Harmony: Navigating Relationships and Stress

    Creating a personal calm space at work, with items like tea or headphones, can help offset stress and maintain professionalism. Regular breaks and small comforting items can provide emotional support and perspective during tough times.
  • Lesson 2. Staying Calm Under Pressure: The Key to Effective Conflict Management

    Engaging in workplace conflicts calmly and respectfully can lead to productive resolutions, even if the other party is difficult. Use techniques to manage your emotions, propose solutions, and recognize when mediation may be necessary.
  • Lesson 3. Body Language Insights

    Our body language often communicates more than our words, with gestures and expressions providing subtext that can guide effective interactions. By understanding non-verbal communication, we can navigate workplace dynamics, command respect, and resolve conflicts proactively.
  • Lesson 4. Workplace Bullies: Recognize, Respond, Resolve

    Drawing parallels to childhood bullies, workplace bullies similarly seek power through humiliation, impacting not only self-esteem but financial security. They manifest through chronic, opportunistic, accidental, or substance-influenced behaviors, preying on vulnerable yet promising individuals.
  • Lesson 5. Thriving Among Power-Hungry Colleagues

    Workplace dynamics can often become complicated with critics undermining your efforts and rivals vying for dominance; this lesson offers strategies for handling both. Use introspection to benefit from valid criticism and rivalry, while confronting or ignoring detrimental behaviors without internalizing them.
  • Lesson 6. Navigating the Challenges of Slackers and Workplace Energy Vampires

    The dual challenges of workplace slackers and energy vampires are addressed in this lesson, highlighting the need to manage one's own performance despite potential distractions or negativity. Strategies such as direct confrontation or setting boundaries are provided to mitigate the impact of these colleagues on your productivity.
  • Lesson 7. Gossip at Work: Recognizing and Addressing Harmful Talk

    Martha speculates about Cathy's health in an attempt to capture Jim's attention, showcasing how gossip can arise from a need for interaction rather than genuine concern. Such behavior highlights the pervasive impact of gossip on workplace relationships and emphasizes the importance of respecting colleagues' privacy.
  • Lesson 8. Confronting Prejudice: Upholding Equality in the Workplace

    Excessive sarcasm may stem from insecurity, leading to hurtful situations, while backstabbers exploit personal information for gain. Addressing sarcasm calmly and not sharing sensitive data with backstabbers can protect your emotional and professional space.
  • Lesson 9. Understanding Gender Discourse in the Workplace: A Deep Dive into Common Conflicts and Solutions

    The content outlines gender-specific communication traits, emphasizing males' penchant for concise exchanges compared to females' preference for personal rapport and detailed discussions. Constructively addressing these styles can minimize misinterpretations and enhance workplace harmony.
  • Lesson 10. Surviving a Power Freak Boss

    Dealing with a tyrannical boss involves avoiding feeding their paranoia and being consistently reliable; failure to uphold your word only worsens the situation. Establish boundaries for your personal time, and if the abuse becomes unbearable, document everything and involve HR.
  • Lesson 11. Be the Teammate You Wish For: Steps to Successful Collaboration

    Success in teamwork relies on being prepared, communicative, and willing to embrace different perspectives; avoid defensiveness and promote a caring, open atmosphere. Utilize collaborative tools such as roundtable brainstorming and structured agendas to channel diverse ideas effectively and ensure comprehensive team engagement.
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Demonstrate understanding of workplace rights by outlining three specific rights employees have and describing methods to protect these rights in the workplace.
  • Identify and describe at least three difficult personality types in the workplace and propose appropriate strategies for addressing each type.
  • Define the principles of effective conflict resolution in the workplace, such as remaining calm and listening actively during disagreements.
  • Demonstrate strategies to maintain composure and communicate respectfully with colleagues in challenging situations, ensuring constructive and professional interactions.
  • Demonstrate effective body language techniques, such as maintaining eye contact and proper posture, to enhance professional communication and command respect.
  • Recognize and interpret different forms of body language to assess non-verbal cues in workplace interactions.
  • Demonstrate effective strategies to confront and address workplace bullying incidents assertively.
  • Recognize and describe different types of workplace bullies and their behaviors.
  • Demonstrate strategies for addressing overly competitive colleagues to protect personal achievements and sustain productivity without escalating conflicts.
  • Recognize and differentiate between constructive and nonconstructive criticism to effectively manage emotional responses and maintain self-worth in the workplace.
  • Demonstrate effective strategies for addressing and resolving workplace issues caused by colleagues who are underperforming.
  • Recognize and apply techniques to identify and manage interactions with negative individuals in the workplace to maintain personal productivity and well-being.
  • Recognize the impact of office gossip on workplace morale and productivity by analyzing given scenarios.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: How to Deal with Difficult Personalities
Course Number: 7550249
Lessons Rating: 4.3 / 5 Stars (5,706 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: You can take this course online in every U.S. state including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. International availability includes English-speaking countries like Canada, Australia, the UK, and South Africa.
Last Updated: April 2024
CEU Value: 0.7 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Course Type: Self-Paced, Online Classes
Assessment Method: Lesson assignments and review exams
Proctor: UniversalClass Instructional Team
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

Choose Your Subscription Plan

Course Only
One Course
No Certificate / No CEUs
$95
for 6 months
 
Billed once
This course only
Includes certificate X
Includes CEUs X
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Certificate Course
One Course
Certificate & CEUs
$120
for 6 months
 
Billed once
This course only
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Platinum Yearly
ALL COURSES
Certificates & CEUs
$189
per year
 
Billed once
Includes all 600+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 12 Months
No. of courses 600+
Platinum 2 Years
ALL COURSES
Certificates & CEUs
$299
for 2 years
You save $79.00!
Billed once
Includes all 600+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 24 Months
No. of courses 600+
 

Student Testimonials

  • "Learning how to deal with difficulty personalities in the workplace is important because it teaches us coping mechanisms on how to handle them. For example, a novice worker can easily be swayed into a group of gossiping workers or be in a harmful situation by becoming a victim of bullying. Often we do not learn these defense techniques until much later in our working life. I would recommend this course be taught even earlier perhaps in secondary education before someone enters the workplace. Thank you!" -- Amanda H.
  • "I really appreciated this course! It was a good reminder of how to treat others in the workplace and how I want to be treated. It gave me some good pointers on how to deal with difficult people as well as not being one myself. Thank you!" -- Penny C.
  • "I thought this course was extremely useful, helpful and insightful and it has given me the tools I need if bullying at work ever happens again. Thank you." -- Suzanne D.
  • "I like this instructor very much. Gets to the point with easy to understand options on how to handle different situations. Good examples." -- Robin F.
  • "A lot of this material I already knew about just from being in the work force for so many years. However, the teacher introduced some new coping techniques that never occurred to me, and I am grateful for that." -- Gretchen T.
  • "I think the course was well thought out, easy to follow, and very informative and nicely broken into down into lessons." -- Cheryl E.
  • "I am really please with this course. This course made me realize just how much I have been a victim of bullying in the workplace." -- April M.
  • "I very much respect this instructor. I've taken several classes by him and I find him to be very knowledgeable and organizes his lessons in a way that makes sense." -- Brianna O.
  • "This was a great class that provides you with invaluable skills and tools to better deal with people that are difficult. I liked the instructor and she had all assignments and examsgraded in a ttimely fashion." -- Megan M.
  • "I thought the variety of activities and resources presented throughout each lesson made the course very interesting. I used the supplemental materials and these were also quite helpful." -- Beth M.
View More Testimonials...
 

Related Courses