Online Class: Cross-Cultural Communication

This course explores the complexities of intercultural communication, offering insights into cultural values, non-verbal communication, and conflict resolution. It provides participants with the skills necessary to develop a global identity and ethically navigate diverse cultural landscapes.

Self-Paced, Online Class

Library Subscription

8

Lessons
16

Exams &
Assignments
7

Hours
average time
0.7

CEUs

Course Description

In today's fast-paced global landscape, barriers have been diminishing rapidly. Digital revolutions and global mobility have intertwined our worlds, pushing the boundaries and blurring the lines between cultures. However, as the world draws closer, the complexity and challenges of intercultural communication loom larger. The ability to convey thoughts, make connections, and build relationships across diverse cultures is no longer just an advantage - it's an imperative.

Delve Deep into an Enriched Curriculum:

Roots of Intercultural Communication: Embark on a foundational understanding, deciphering the intricacies and the raison d'être of cross-cultural interactions.
Values & Ethos: Dive into the core cultural values that shape interactions, perceptions, and worldviews. Learn to resonate with these values, opening doors to heartfelt connections.
Overcoming Barriers: From culture shock to verbal communication variances, this segment identifies and offers solutions to typical pitfalls in intercultural engagements.
The Art of Non-Verbal Talks: Decipher the unspoken, understanding cues and subtleties that often speak louder than words.
Conflict Navigation: In a world of differences, conflicts are inevitable but not insurmountable. Equip yourself with tools to mediate, resolve, and even leverage conflicts for enhanced relationships.
Global Citizenry and Identity: In a world that's becoming a global village, cultivate a global identity, while respecting and appreciating localized nuances.
Ethical Navigation: Tread the fine lines of cultural sensitivities with a comprehensive guide on ethics and strategies for addressing dilemmas.

Why Choose This Course?
Backed by avant-garde research and real-world insights, this course goes beyond textbook definitions. It's a transformative experience, nurturing not just the mind but also the heart. It is designed for professionals, travelers, students, and virtually anyone who envisions themselves as a part of the global community.

Our Commitment:
"Cross-Cultural Mastery" is not just about information; it's about transformation. Featuring immersive activities, real-world case studies, interactive discussions, and reflective exercises, we ensure that learning is not just passive absorption but active application.

The world awaits your enriched perspective. Whether it's clinching a business deal in Tokyo, collaborating with a team in Nairobi, or vacationing in Prague, with "Cross-Cultural Mastery," every interaction is an opportunity for success, learning, and joy. Join us in redefining global communication!

Courses Frequently Bought Together:

Managing Your Career

Management Essentials

Running Effective Meetings

Areas of Study

Course Lessons

Average Lesson Rating:

"Extraordinarily Helpful"

(770 votes)

Lesson 1. Cross-Cultural Competence: A Path to Global Unity and Mutual Respect

The growing vibrancy of the global workforce highlights the necessity of flexible intercultural communication, crucial for navigating diverse settings and avoiding assignment failures. Technological evolution further underscores our shift to global citizens, urging the mastery of intercultural fluency in sustaining international relationships. 16 Total Points

Lesson 1 Video
Review Practice Worksheet: Lesson-1-WorkSheet-18931.pdf
Lesson discussions: Reasons for Taking this Course
Complete Assignment: An Introduction
Assessment: Lesson 1 Review Exam

Lesson 2. Cultural Values: The Bedrock of Human Interaction

The role of 'face' in communication underscores respect and dignity in maintaining social harmony, especially within collectivist cultures. However, even in individualistic societies, face is crucial in acknowledging personal achievements while maintaining transparency. 21 Total Points

Lesson 2 Video
Review Practice Worksheet: Lesson-2-HomeWork-18933.pdf
Complete: Lesson 2 Activity
Assessment: Lesson 2 Review Exam

Lesson 3. Overcoming Cultural Hurdles: A Comprehensive Guide

Cultural communication relies on understanding verbal and non-verbal cues shaped by high and low-context styles, impacting how messages are conveyed and received. Mastering these communication types enhances relational dynamics and mutual understanding across cultures. 18 Total Points

Lesson 3 Video
Review Practice Worksheet: Lesson-3-Downloadable-18935.pdf
Complete: Lesson 3 Activity
Assessment: Lesson 3 Review Exam

Lesson 4. Gestures and Glances: A Cultural Perspective

Nonverbal cues, often overshadowed by words, reveal deeper cultural insights and emotions, demanding our attention in cross-cultural communication to prevent misinterpretations. Effective intercultural engagement hinges on recognizing these signals, emphasizing empathetic learning and adaptable behaviors to bridge cultural gaps. 20 Total Points

Lesson 4 Video
Review Practice Worksheet: Lesson-4-WorkSheet-18936.pdf
Assessment: Lesson 4 Review Exam

Lesson 5. Intercultural Challenges

Intercultural communication is often hampered by ethnocentrism and stereotype-driven perceptions, leading to misunderstandings and biased interactions. Developing an open mindset, along with cultural awareness, is crucial to overcoming these challenges and building inclusive relationships. 10 Total Points

Lesson 5 Video
Review Practice Worksheet: Lesson-5-StudyGuide-18938.pdf
Complete: Lesson 5 Activity
Assessment: Lesson 5 Review Exam

Lesson 6. Mastering Global Dispute Resolution

Understanding the role of 'face' and conflict styles, from avoidance to collaboration, is vital in managing disagreements across cultures. Cultivating emotional intelligence and effective communication skills fosters resolution and strengthens relationships in diverse environments. 20 Total Points

Lesson 6 Video
Review Practice Worksheet: Lesson-6-Activity-18940.pdf
Complete: Lesson 6 Activity
Assessment: Lesson 6 Review Exam

Lesson 7. Navigating a Global Society: Communication Challenges and Strategies

Recognizing high-context and low-context communication styles is essential for navigating cultural nuances, as nonverbal cues often carry distinct meanings. Awareness of these differences minimizes misunderstandings and biases, fostering more authentic, meaningful dialogues across cultures. 21 Total Points

Lesson 7 Video
Review Practice Worksheet: Lesson-7-Downloadable-18942.pdf
Complete: Lesson 7 Activity
Assessment: Lesson 7 Review Exam

Lesson 8. Cultural Sensitivity in Action: Learning to Understand and Respect

Meta-ethical perspectives offer a comprehensive framework to analyze intercultural ethics, encouraging cultural sensitivity and understanding. By acknowledging cross-cultural similarities and differences, one can foster ethical communication that transcends cultural boundaries. 54 Total Points

Lesson 8 Video
Review Practice Worksheet: Lesson-8-StudyGuide-18944.pdf
Lesson discussions: End of Course Poll; Course Comments; Course Comments
Complete: Lesson 8 Activity
Assessment: Final Exam
Assessment: Lesson 8 Review Exam

180

Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:

Define intercultural communication and its significance in fostering mutual understanding and respect in diverse contexts by the end of the lesson.
Identify at least three cultural dimensions and compare how different cultures approach communication, using specific examples to demonstrate understanding.
Demonstrate understanding of the individualism-collectivism dimension by analyzing communication patterns in different cultural contexts.
Identify and describe the impact of power distance on workplace hierarchy and decision-making processes in various cultures.
Demonstrate an understanding of the affective, behavioral, and cognitive dimensions of culture shock by providing examples of each dimension's impact on intercultural communication.
Identify and describe at least three coping mechanisms that individuals can use to adjust to cultural transitions, providing examples of their application in real-world scenarios.
Define cultural variability in nonverbal cues and explain how it impacts intercultural communication using specific examples.
Demonstrate effective strategies for enhancing intercultural communication competence by accurately interpreting nonverbal cues in varied cultural settings.
Define the impact of biases and preconceived notions on intercultural communication by examining personal perceptions and identifying culturally influenced interpretations in given scenarios.
Demonstrate strategies to overcome intercultural communication barriers by applying flexibility and adaptability skills in role-playing exercises focusing on cultural awareness and empathy.
Define the primary cultural dimensions influencing conflict management, such as individualism versus collectivism and power distance, in international settings.
Identify at least three distinct conflict resolution styles, exemplified by cultural contexts, and evaluate their effectiveness in achieving mutual goals.
Define the concept of 'glocalization' and explain its impact on cultural identity in a globalized world.
Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

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Course Title: Cross-Cultural Communication

Course Number: 8900241

Lessons Rating: 4.20 / 5 Stars (770 votes)

Languages: English - United States, Canada and other English speaking countries

Category:

UniversalClass.com > Business > Human Resources

Availability: Enroll in this course from any U.S. state, including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. The course is also accessible to learners in English-speaking countries such as the UK, Canada, Ireland, Australia, and South Africa.

Last Updated: December 2023

CEU Value: 0.7 CEUs (Continuing Education Units)

Grading Policy: Earn a final grade of 70% or higher for successful completion.

Course Type: Self-Paced

Assessment Method: Lesson review exams

Instructional Team: Linda Zavadil