Online Class: Hotel Management 101

Hospitality Management 101 explores the intricate balance between guest satisfaction and employee development, touching on vital aspects such as financial integrity, service excellence, and operational efficiency. The curriculum bridges the industry's rich history with contemporary practices for enhanced guest and staff engagement.
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$120.00 (with CEU Certificate)
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  • 10
    Lessons
  • 26
    Exams &
    Assignments
  • 5
    Hours
    average time
  • 0.5
    CEUs
 
 
 

Course Description

Course Overview: Hospitality Management 101

The Hospitality industry is vast and multifaceted, with roots embedded deep within human history. From the humble inns of antiquity to the plush hotels of modernity, it has always been about the relationship between guests and hosts. The underlying principle remains the same — providing exceptional experiences.

Lesson 1: History and Profile of the Hospitality Industry Dive into the evolution of the hospitality sector. Understand the dynamics and major players that have shaped it over centuries. Discover how today's industry stands on the pillars built by ancient civilizations.

Lesson 2: Setting Goals and Objectives Effective planning is the backbone of any successful endeavor. This module teaches you how to set clear, achievable goals and design actionable objectives for your establishment.

Lesson 3: Managing People An organization is only as good as its people. Learn techniques and best practices to manage, motivate, and mentor your team, ensuring optimum productivity and harmony.

Lesson 4: Invest Time In Your Personnel Your team's growth equates to your establishment's growth. Understand the value of investing time and resources in personnel training and development.

Lesson 5: The Reservation Experience A guest's journey starts with a reservation. Grasp the nuances of creating a seamless and delightful booking experience.

Lesson 6: Guest Accounting Practices Financial transparency builds trust. Understand the intricacies of guest accounting and ensure impeccable financial dealings in your establishment.

Lesson 7: Managing Guest Services Service makes or breaks an experience. Deep-dive into the world of guest services, ensuring each guest departs with cherished memories.

Lesson 8: Food and Beverage Management Dining is an integral part of the hospitality experience. Learn the art and science of F&B management to keep your guests satiated and satisfied.

Lesson 9: Hotel Environment The ambiance plays a silent yet significant role in enhancing guest experiences. Explore the factors that go into creating a memorable hotel environment.

Lesson 10: How Outstanding Managers Beat Work Overload The hospitality sector is demanding. Discover strategies employed by exceptional managers to handle work overload without compromising on service quality.

By the end of this course, participants will have a comprehensive understanding of the hospitality industry, right from its historical roots to modern management techniques. Whether you're a budding hotelier or a seasoned professional looking to refine your skills, this course offers valuable insights and actionable strategies for success.

Courses Frequently Bought Together:
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

  • Lesson 1. The Hospitality Industry: Evolution and Transformation

    Through a century of dynamic change, the hospitality industry evolved from offering basic amenities to implementing cutting-edge technology, with each decade marking significant milestones like the first minibar or in-room voice mail. As hotels continuously adapt to new trends such as energy conservation, no-smoking rooms, and internet presence, the focus remains on innovation and customer experience.

  • Lesson 2. Hospitality Leadership Unpacked: From Intern to Executive

    Internships are pivotal, offering hands-on experience and fostering relationships with vendors, who are essential business partners in the hospitality landscape. Establishing strong vendor ties can lead to successful project execution and future collaborations that benefit the hotel business.

  • Lesson 3. Mastering People Management in Hotels

    Internet marketing is an evolving art for hotels, requiring clear communication of value rather than competing solely on rates. Developing engaging, user-friendly websites and leveraging local community relationships can drive reservations and strengthen brand presence.

  • Lesson 4. Smart Hiring Strategies

    Preventive maintenance in hotels reduces emergencies, keeps operations smooth, and ensures guest satisfaction through consistent attention to detail.

  • Lesson 5. The Reservation Experience: Your Journey Begins Here

    The hospitality sector emphasizes exceptional customer service and the 'art of the welcome', striving beyond basic offerings to create personalized and memorable guest experiences. Addressing small guest needs like toothpaste or outlet accessibility can enhance satisfaction, while proactive managers foster employee involvement in improvement discussions.

  • Lesson 6. Mastering Hospitality Accounting: From Basics to Advanced Proficiency

    Developing strong accounting skills is essential in hospitality management, despite advances in technology simplifying many tasks. Accurate data entry and vigilant credit monitoring ensure hotels maintain trust and maximize revenue.

  • Lesson 7. Cultivating Excellence in Guest Services: Elevating Hospitality Standards

    Winning guest loyalty focuses on treating all encounters as hospitality opportunities, cultivating an inviting atmosphere and ensuring complaints are addressed rapidly. Elevating service levels through continuous staff development reduces turnover and elevates guest experiences exponentially.

  • Lesson 8. Essentials of Hotel Dining Management

    Hotel restaurants must balance appealing decor, quality food, and excellent service to attract patrons, while understanding evolving guest needs. From fast food to fine dining, restaurant categories dictate operational strategies and challenges in staff training and retention.

  • Lesson 9. Enhancing Guest Experiences: The Art of First Impressions at Hotels

    A clean hotel room is imperative as it significantly impacts a guest's perception, emphasizing that details like cleanliness checks and housekeeping inspections matter. Despite fancy offerings, hygiene issues, like bedbugs or unclean linens, remain primary guest concerns.

  • Lesson 10. Mastering Time: How Exceptional Managers Overcome Work Overload

    Effective time management transforms work from a stressful muddle to a structured sequence, allowing managers to excel without doubling their efforts. By planning ahead and handling tasks efficiently, they cultivate productivity and personal life satisfaction.
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe the changing roles and challenges in hotel management, including the impact of outsourcing and evolving staff profiles.
  • Recognize key historical milestones and innovations in the hospitality industry from the early 1900s to 2005.
  • Identify key educational pathways and certifications necessary for pursuing a successful career in hotel management, ensuring advancement and skill development in the hospitality industry
  • Demonstrate effective problem-solving strategies in hospitality settings by resolving guest room reservation conflicts to enhance customer satisfaction and maintain hotel credibility
  • Demonstrate effective communication skills by identifying and using appropriate language and techniques in various hotel management scenarios.
  • Organize and implement strategies for building and maintaining a positive work environment and employee relations within a hotel setting.
  • Demonstrate the ability to apply preventive maintenance techniques to minimize emergency repairs and maintain operational efficiency within a hotel setting.
  • Identify interview questions that comply with anti-discrimination laws to ensure fair hiring practices.
  • Analyze the impact of customer service practices on guest satisfaction and hotel reputation through scenario-based assessments.
  • Demonstrate effective guest interaction skills by providing courteous and helpful responses to guest inquiries and concerns.
  • Analyze and interpret a hotel’s financial statements and credit reports to identify potential revenue leaks and evaluate credit management strategies in a hospitality context.
  • Demonstrate the ability to accurately input and verify guest transaction data using hotel management software to ensure financial integrity across guest and city ledgers.
  • Recognize and apply effective communication techniques to enhance guest satisfaction in various hospitality scenarios.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Hotel Management 101
Course Number: 33024
Languages: English - United States, Canada and other English speaking countries
Availability: You can take this course online in every U.S. state including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. International availability includes English-speaking countries like Canada, Australia, the UK, and South Africa.
Last Updated: January 2024
CEU Value: 0.5 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "I found taking this course has given me more knowledge and understanding in this industry. This course was very informative and taught me tools that I can utilize in my job to improve my job performance. I am very interested in taking more courses." -- Deborah M.
  • "Excellent course." -- Jennifer O.
  • "I have nothing to say about only that it was good." -- Dorothy G.
  • "A good source of information for a long term employee or for a new trainee." -- Magaly D.
  • "Thanks for your help! It was a great experience." -- Melissa M.
  • "Thank you so much for being my instructor it was great working with you." -- Nontokozo G.
  • "All, even though it was challenging, but I needed to experience that." -- Nontokozo G.

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