Online Class: Writing Effective Emails in the Workplace

Refine your email writing skills with this course to project professionalism, clearly convey messages, and avoid misunderstandings that may harm business relationships. Additionally, you'll discover how a professionally handled email can enhance your reputation and when other communication channels may be more appropriate.
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$120.00 (with CEU Certificate)
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  • 12
    Lessons
  • 18
    Exams &
    Assignments
  • 3,399
    Students
    have taken this course
  • 11
    Hours
    average time
  • 1.1
    CEUs
 
 
 

Course Description

A Comprehensive Course to Professional Email Etiquette

In today's digital age, amidst the deluge of instant messaging and social media notifications, one mode of communication stands undeterred in its importance: Email. Often, your first introduction to a potential employer, client, or business partner is via email. It's not just a tool-it's your digital handshake, presenting you before your words do.

Despite its significance, email etiquette is sometimes overlooked, leading to miscommunication, missed opportunities, or even unintentional offence. This course promises to change that.

Ever sent an email and regretted it instantly? Or found yourself wading through a mire of confusing messages, unclear on their actual intent? Our in-depth course is designed to equip you with the skills needed to ensure that your emails always hit the mark, projecting the polished professionalism that you intend.

What Will You Gain?

  • Clearer Communication: Understand the art of concise, coherent writing that gets straight to the point.
  • Enhanced Professionalism: Learn how a well-crafted email can enhance your professional standing and reputation.
  • Risk Mitigation: Avoid potentially costly or embarrassing mistakes that can harm your reputation or breach confidentiality.
  • Better Relationships: By communicating clearly and respectfully, you'll foster better relationships in the workplace and beyond.

Course Highlights:

  1. Understanding the Weight of Words: In the absence of face-to-face interaction, every word in an email carries weight. Learn how to choose them wisely.
  2. The Professional Persona: From crafting the perfect subject line to signing off with flair, master the complete anatomy of a professional email.
  3. Adapting Tone and Style: Delve into the nuances of tone to ensure your message is always received in the spirit it's intended.
  4. Privacy and Confidentiality: In an era of data breaches and cyber threats, understand how to protect sensitive information.
  5. The Pitfalls of Humor and Slang: Understand the cultural and perceptual nuances that can make or break your communication.

Delving into the Details - Email Etiquette 101:

From the initial greeting to the final sign-off, every section of your email says something about you. We will guide you through 20 golden rules of email etiquette, including the psychology behind each one and how to apply them practically.

Beyond Just Email:

With an average of hundreds of emails flooding our inboxes daily, the need for clear and concise communication has never been more critical. However, recognize when an email might not be the best form of communication. Learn when it's better to pick up the phone, send a text, or arrange a face-to-face meeting.

This course isn't just about writing emails. It's about enhancing your communication in the business world, cementing your professionalism, and ensuring you always leave a positive impression. Join us and transform your everyday emails into powerful tools for success.

Courses Frequently Bought Together:
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.5 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(1,985 votes)

  • Lesson 1. Crafting Clear and Concise Subject Lines

    Emails foster positive workplace culture through thoughtful tone and organized practices like avoiding unnecessary 'reply all' responses. Keep up with evolving technology to enhance efficiency and master email communication for strong professional relationships.

  • Lesson 2. The Evolution of Professional Email Etiquette

    Emails are pivotal in modern business communication, necessitating clarity and structured formatting to ensure reader engagement and action-oriented responses. As tools and technologies evolve, embracing new communication techniques enhances professional relationships and achieves objectives.

  • Lesson 3. E-Mail Strategies: Enhance Your Professional Communication

    Despite advances and the popularity of instant messaging, email holds steadfast as a crucial medium for professional correspondence. This lesson outlines principles for improving email communication, from crafting compelling subject lines to ensuring messages are concise and clear.

  • Lesson 4. Email Style: A Dynamic Framework for Effective Workplace Messaging

    Emails are key to professional success and relationship building, serving as a reflection of your character and a tool for collaboration. By thoughtfully crafting each message, you can enhance transparency and engagement in an increasingly digital workplace.

  • Lesson 5. Clear and Credible: The Power of Error-Free Workplace Writing

    Error-free emails shape an individual's professional image, with poor grammar significantly hindering career growth, as demonstrated by data from Forbes and Grammarly. Essential grammatical lessons focus on correcting misuse of pronouns and homophones, ensuring articulate and effective business interactions.

  • Lesson 6. Streamlining Your Email Process for Maximum Impact

    This lesson reveals essential tactics for mastering email communication, from optimized templates to personalized follow-ups for nurturing professional relationships. Understanding psychology and leveraging emotional intelligence in emails empowers impactful and meaningful exchanges.

  • Lesson 7. Subject Lines to Click-Throughs: The Unseen Art of Email Engagement

    Leveraging the intrinsic value of email marketing requires a deep understanding of consumer behavior, technological tools, and creative content strategies. By optimizing emails for mobile devices and utilizing artificial intelligence for personalization, companies can achieve higher engagement and conversion rates.

  • Lesson 8. Effective E-mail Strategies for Landing Your Next Job

    Incorporate ethical engagement and adaptability into your email correspondence to portray yourself as a candidate prepared for diverse and dynamic workplace environments. Demonstrating a continuous learning mindset through recent courses or certifications can greatly enhance your professional image.

  • Lesson 9. Mastering the Art of Empathic Email: Elevate Customer Relations with Precision

    In the fast-paced digital workplace, carefully constructed customer service emails serve as a bridge to empathy, sincerity, and professionalism. By valuing promptness, detailed understanding, and effective crisis communication, businesses can strengthen customer bonds and retain their loyalty.

  • Lesson 10. Order Letters: Crafting Detailed and Personal Communications

    Crafting emails for placing and acknowledging orders can enhance business relationships and professionalism by using them strategically to not only document transactions but also to promote brand values. These communications should be clear and detailed, addressing product specifications, pricing, and delivery timelines, while also personalizing messages to nurture customer connections and future engagements.

  • Lesson 11. Elevate Your Business Proposals with Engaging Emails

    Master the art of writing extended emails for reports and proposals by breaking down complex information into manageable pieces and presenting it in a clear format. Consider the best delivery method and ensure your notification email has a compelling subject line to guarantee it gets read.

  • Lesson 12. Mastering the Art of Concise Business Reports

    Crafting effective short reports involves understanding their types and purposes, from monitoring sales trends to detailing project progress, providing a snapshot of organizational health. Key strategies include maintaining objectivity, engaging formatting, and using visuals to simplify complex data, thereby informing strategic directions.
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Demonstrate the ability to apply email organization techniques, such as utilizing labels and folders, to enhance productivity and streamline workflow.
  • Identify three core principles of effective email etiquette, including creating concise subject lines, using professional salutations, and proofreading messages for clarity.
  • Identify appropriate language and tone adjustments based on the recipient's familiarity and position within the organization to ensure respectful and professional email communication.
  • Define the primary purpose of a professional email and outline its components in a structured format to enhance clarity and effectiveness.
  • Define how to create impactful email subject lines that clearly convey the message's purpose and urgency using the Headline Principle.
  • Demonstrate the use of concise and relevant details in an email to effectively communicate its main message while avoiding unnecessary information, following the Scorsese Principle.
  • Define and employ appropriate tones for professional emails, demonstrating a range from formal to conversational to align with the intended audience.
  • Identify and adapt writing style to minimize misunderstandings and enhance clarity in cross-cultural email communication by applying knowledge of cultural norms.
  • Apply proofreading techniques to ensure error-free communication, thereby enhancing career trajectories and professional credibility.
  • Demonstrate the ability to identify and correct common grammatical errors in workplace emails to enhance clarity and professionalism.
  • Demonstrate the ability to create a clear and concise business email using a template by effectively customizing placeholders and structuring content into introduction, body, and conclusion.
  • Identify and apply effective strategies for crafting engaging subject lines and follow-up communications to enhance email open rates and maintain professional relationships.
  • Identify effective strategies to optimize email marketing for mobile devices by analyzing changes in consumer behavior and technology usage from provided marketing insights.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Writing Effective Emails in the Workplace
Course Number: 9770564
Lessons Rating: 4.5 / 5 Stars (1,985 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: You can take this course online in every U.S. state including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. International availability includes English-speaking countries like Canada, Australia, the UK, and South Africa.
Last Updated: March 2024
CEU Value: 1.1 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Course Type: Self-Paced, Online Classes
Assessment Method: Lesson assignments and review exams
Instructor: Dana Kristan
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "This course has helped to understand how important it is to write correctly in an email to the reader and what to say in order for them to open up the email and how to think as the other person that is reading the email. I was glad to take this class with this instructor because it was a pleasure taking and understanding all of the material." -- Corliss P.
  • "Hello, Thank you for requesting my opinion. I think the course is well put together. The information flows, in a simple and comprehendible style. The examples provided enhanced each lesson. Most of the supporting links were very helpful; however some did not pertain to the topic at hand. Overall, this has been an informative course that teaches you practical skills. Considering some of the emails I have received and the mistakes I myself have made in sending emails. I would give this course a glowing recommendation to everyone." -- Celine R.
  • "It was very helpful and enlightening. I was interested in the various types of emails and the amount of thought that goes into each." -- Joseangel S.
  • "I thought it was a great course, it covered a lot of different scenarios and was fairly easy to follow." -- Naomi P.
  • "I very much enjoyed the course. It was straight forward and easy to learn. The lessons were presented nicely with a lot of helpful information to take into the workplace." -- Jacqueline P.
  • "This class provided a current and up-to-date wealth of knowledge for writing emails. I had no idea employers are looking for employees that can write business reports! I had no idea how to write one until I discovered this course. I feel I can re-enter the workforce with confidence once again!" -- Lisa P.
  • "I enjoyed this course. The course touched on pretty much all the different emails I would write up. I found the course easy to read and understand. Thank You to the instructors!" -- Laurie T.
  • "I thought the course was very helpful. I had no idea the subject line was so important. The course is very thorough." -- Sean K.
  • "I believe that this course was helpful and informative. There is a lot that needs to be considered when sending emails, and I think that everyone can value from this course." -- Ashley K.
  • "I learned so many things about how to create a professional email that will get noticed and, acted upon. Even the things that are not a necessary part of my job (such as writing a report) were still presented in an interesting manner that I was able to learn from." -- Kathy O.
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