Online Class: Effective Communication Skills

Focusing on essential communication skills, this course guides learners through verbal and nonverbal elements, writing efficacy, and technology's influence on connection. Participants will enhance their conversational, group, and negotiation abilities, ultimately leading to improved personal and professional relationships.
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  • 12
    Lessons
  • 14
    Exams &
    Assignments
  • 6,456
    Students
    have taken this course
  • 7
    Hours
    average time
  • 0.7
    CEUs
 
 
 

Course Description

Mastering the Art of Communication: A Pathway to Personal and Professional Efficacy

In every corner of human interaction, communication holds the reins. The casual banter with a café barista, the engaging pitch in a conference room, or the heartfelt conversation with a loved one - each of these encounters underscore the pivotal role of communication. It not only mirrors your personality but also carves the depth and quality of relationships you build with the world around you.

In an age of globalization and digital connectivity, communication has expanded beyond the simple exchange of words. While verbal interactions remain integral, non-verbal cues, written correspondences, and technology-mediated communication hold equal gravitas. Despite this vastness, certain foundational principles of effective communication remain universal. A mastery of these, combined with skills like conflict resolution and negotiation, paves the way for enriched personal and professional connections.

For professionals navigating the corporate world, individuals yearning to enhance personal bonds, or anyone striving for clarity and confidence in their interactions, mastering communication is the key. It's the bridge that not only prevents misunderstandings but also propels you towards unparalleled success.

Course Outline:

  • Lesson 1: Recognizing and Understanding Communication Styles

    • Explore the diverse styles of communication and introspect to identify your own. Recognize the strengths and limitations of each style and how to adapt for effective interactions.

  • Lesson 2: Verbal Communication

    • Dive into the nuances of spoken words. Learn the power of tone, pitch, and clarity, and how they can influence perceptions and outcomes.

  • Lesson 3: Nonverbal Communication

    • Decode the silent language of body posture, facial expressions, and gestures. Understand their profound impact on complementing or contradicting verbal cues.

  • Lesson 4: Communicating in Writing

    • Harness the potency of the written word, from crafting compelling emails to persuasive proposals. Explore the role of clarity, coherence, and conciseness in written communication.

  • Lesson 5: Cultivating Conversational Skills

    • Strengthen your conversational prowess. Learn to initiate, sustain, and conclude interactions in a manner that fosters mutual respect and understanding.

  • Lesson 6: Group Communication

    • Navigate the dynamics of group interactions, from small team meetings to large panel discussions. Understand group roles, consensus building, and effective facilitation techniques.

  • Lesson 7: Communications Technology

    • Delve into the digital realm of communication. From video conferencing tools to social media platforms, explore how technology has transformed the way we connect.

  • Lesson 8: Barriers to Communication

    • Identify obstacles that impede effective communication, such as biases, distractions, or environmental factors. Learn strategies to overcome these barriers for fluid conversations.

  • Lesson 9: Cultural Aspects of Communication

    • Appreciate the rich tapestry of cultural nuances and etiquettes. Discover how cultural sensitivity can enhance cross-cultural interactions and foster inclusivity.

  • Lesson 10: Disagreements and Conflicts

    • Equip yourself with tools to navigate disagreements. Understand the roots of conflicts and strategies to address and resolve them constructively.

  • Lesson 11: Negotiation

    • Unravel the art of negotiation. Learn techniques to achieve mutually beneficial outcomes without compromising on core values or objectives.

  • Lesson 12: Constructive Criticism

    • Embrace feedback as a growth tool. Discover how to give and receive criticism in a manner that fosters improvement and maintains dignity.

This transformative course promises not just a theoretical understanding but a practical toolkit to elevate your communication acumen. By the end, you'll be equipped to articulate with clarity, empathize genuinely, and interact confidently in diverse settings. Join us in this enlightening journey to become an adept communicator.

Courses Frequently Bought Together:
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.3 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(5,295 votes)

  • Lesson 1. Mastering the Art of Communication

    Recognizing your own and others' communication styles, such as Passive, Aggressive, Passive-Aggressive, and Assertive, can enhance personal and professional interactions by resolving conflicts and fostering connections. This lesson emphasizes adapting communication styles to manage various situations effectively, resulting in stronger relationships and better communication outcomes.

  • Lesson 2. Unlocking the Secrets of Effective Verbal Communication

    Effective communication transcends just words—it involves keen awareness of the dynamics of tone, volume, and language. In diving into these facets, this lesson guides you to adapt your communication style for improved interactions across various contexts.

  • Lesson 3. Silent Messages: The Impact of Nonverbal Cues

    In communication, nonverbal cues like body language and facial expressions can either reinforce or contradict spoken words, making them a crucial part of human interaction. Understanding and controlling these signals enables us to build more cohesive and genuine connections with others.

  • Lesson 4. Mastering Written Communication: Techniques for Clear and Intentional Expression

    Effective written communication is crucial for articulating ideas across time and space, influencing personal and professional life. Learners will develop skills to craft messages that avoid misunderstandings and resonate with intended audiences.

  • Lesson 5. Mastering Conversation: Your Path to Meaningful Engagements

    By mastering conversational skills, one can create dialogues that are inclusive, thoughtful, and enriching, encouraging others to be open and trusting. This lesson focuses on turning conversations into meaningful interactions through active listening and engaging discourse.

  • Lesson 6. Cultivating Productive Group Conversations

    Effective group communication depends on clear, concise messaging and recognizing both content and relational messages. These skills help facilitate problem-solving processes and ensure efficient collaboration and decision-making within teams.

  • Lesson 7. Balancing Tech and Touch: Communication in Today’s World

    Communication technology today tears down traditional barriers, fostering global connections and accessibility. However, as explored in this lesson, these advancements also spur issues like miscommunication and the challenge of maintaining a work-life balance.

  • Lesson 8. Enhancing Communication: A Strategic Guide to Overcoming Obstacles

    Human interaction often fails due to communication barriers like physical, technological, and environmental factors, leading to misunderstandings and frustration. Identifying and addressing these obstacles can promote clarity, resolve conflicts, and foster harmonious relationships.

  • Lesson 9. Understanding Intercultural Dynamics

    Understanding culture as a construct of deeply ingrained values and beliefs is vital for cross-cultural communication. Misinterpretations due to cultural differences can result in lost opportunities and conflicts, yet with the right awareness and adaptability, these gaps can be effectively bridged.

  • Lesson 10. Understanding and Resolving Conflicts

    Avoiding conflict entirely isn't feasible; instead, it's crucial to recognize when differences cross into disrespect and need addressing. Setting boundaries, maintaining respect, and encouraging open dialogue are central to managing conflicts constructively.

  • Lesson 11. Mastering Negotiation Skills for Effective Communication

    Negotiation is a strategic dialogue aimed at reaching an agreement where parties present differing ideas and interests. By employing active listening and assertive communication, negotiators can often find a balanced compromise, although sometimes negotiations fail and walking away is necessary.

  • Lesson 12. Offense-Free Critique: Strategies for Success

    Effective constructive criticism relies on understanding relationship dynamics and delivering feedback respectfully to avoid misunderstandings or conflict. Approaching criticism with a positive mindset and objectivity can enhance relationships and improve outcomes in various settings.
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define and distinguish between the four communication styles: Passive, Aggressive, Passive-Aggressive, and Assertive.
  • Demonstrate the ability to identify and adapt communication styles appropriately in various personal and professional scenarios for effective interaction.
  • Define the various components of verbal communication, such as language, tone, and inflection, and how they contribute to effective exchanges.
  • Demonstrate the ability to adapt verbal communication techniques in specific scenarios to enhance clarity and avoid misunderstandings.
  • Define and recognize key elements of nonverbal communication, including body language, facial expressions, and personal space, to enhance interpersonal interactions.
  • Identify and explain cultural differences in nonverbal cues and demonstrate appropriate adaptations in diverse communication settings.
  • Define the advantages and limitations of written communication by analyzing its elements and comparing them to verbal communication.
  • Demonstrate the ability to adapt written communication style to different audiences by producing writing samples for both formal and informal settings.
  • Demonstrate the ability to engage in a conversation by asking open-ended questions that facilitate interactive dialogue.
  • Recognize and demonstrate active listening skills by accurately paraphrasing a speaker's message in a conversation.
  • Demonstrate effective group communication strategies that foster collaboration and minimize miscommunication.
  • Identify and describe key stages of group dynamics to predict and manage group behavior effectively.
  • Identify the primary communication technologies used globally today and explain their impact on personal and professional interactions.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Effective Communication Skills
Course Number: 7550121
Lessons Rating: 4.3 / 5 Stars (5,295 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: Accessible from any state in the U.S., this course covers key areas such as California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. The course is also offered in English-speaking nations like Australia, Canada, the UK, and South Africa.
Last Updated: December 2023
CEU Value: 0.7 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Course Type: Self-Paced, Online Classes
Assessment Method: Lesson assignments and review exams
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "It was very informative. I learned what type of communicator I was. This will help me improve my communication with the employees here at work. This was a great resource for my self improvement." -- Marlene W.
  • "I really enjoyed this class and liked how it intertwined with both personal and career environments. I practice every chance I get. Thank you!" -- Jennifer J.
  • "I enjoyed this course and have taken away some very good comments and suggestions to help me in my work." -- Pam C.
  • "Thank you for this course! It was fun and helpful. I really enjoyed this. This was very enlightening. Thank you for your help. I will be doing more." -- Dennis C.
  • "The course has helped me in the area of conflict resolution and made me reflect in my communication with others. The course instructor was very supportive and available ." -- Clodagh B.
  • "I felt this class was a great learning tool for using effective communication as a key in your personal and professional relationships. It is the process of sharing information, thoughts and feelings between people through speaking, writing or body language. You were able to see how the transmittal of your content is important in the way it is received and understood during your interactions in your personal and professional life." -- Vicki C.
  • "Everything was beautiful!" -- Lakiahia C.

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