Online Class: Personal Communication Skills Level 3

no certificate
with CEU Certificate*
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8Lessons
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24Exams &
Assignments -
1,871Students
have taken this course -
7Hours
average time -
0.7CEUs
Course Description
In the age of globalization and rapid technological evolution, mastering the art of intercultural communication has become a vital skill, indispensable in both professional and personal realms. The "Personal Communication Skills Level 3" course is designed to provide an in-depth exploration into the nuances of cross-cultural communication, addressing the essential skills needed to navigate the diverse and often complex world of interpersonal interactions. This course is not just an academic endeavor; it's a journey into understanding and bridging the gaps between diverse cultures.
The course opens with an insightful overview of what constitutes intercultural communication. In a world where around 7,117 languages are spoken and countless cultures intersect daily, understanding the fundamentals of communication across these diverse groups is more critical than ever. The opening module delves into the definitions and reasons for intercultural communication, setting the stage for a comprehensive exploration of this field.
Moving forward, the course brings into focus the pivotal role of culture-based values. According to recent research, cultural values significantly influence communication styles and preferences. This segment of the course will guide you through understanding these underlying values and beliefs that shape our perceptions and interactions, providing a foundation for improved communication.
One of the most significant challenges in intercultural communication is overcoming barriers that arise from cultural differences. This course addresses these challenges head-on, exploring common issues like culture shock and the varying verbal communication styles across cultures. With a focus on practical examples and current scenarios, students are equipped to recognize and navigate these barriers effectively.
Nonverbal communication, often overlooked, plays a critical role in conveying messages across cultures. Studies suggest that up to 93% of communication effectiveness is determined by nonverbal cues. This course dedicates a significant portion to understanding and interpreting nonverbal signals in different cultural contexts, enhancing your ability to communicate without misunderstandings.
The journey through this course also involves tackling the complex challenges in intercultural communication. From biases and stereotypes to misinterpretations, this section aims to develop a deeper understanding of these issues, paving the way for more effective and meaningful interactions.
Conflict resolution in a cross-cultural context is another crucial aspect covered in this course. With global businesses losing billions annually due to unresolved conflicts, effective conflict management skills are more valuable than ever. This module explores various strategies and techniques for managing and resolving conflicts in diverse cultural settings.
In an increasingly interconnected world, developing a global identity and learning to communicate effectively with cross-cultural audiences is not just a skill but a necessity. The course provides insights into creating and maintaining global connections, emphasizing the role of language and digital communication in today's globalized world.
The final segment of the course focuses on the ethics of intercultural communication. In a landscape where cultural misunderstandings can lead to significant ethical dilemmas, this module provides strategies for recognizing and resolving these challenges, ensuring respectful and ethical interactions across cultures.
Throughout the course, learners are encouraged to engage with real-world examples, case studies, and interactive content that brings the theory of intercultural communication to life. The course is structured to cater to a diverse range of learning styles, ensuring that each student can engage with the material in a way that resonates with them.
By the end of this course, students will not only have a solid academic understanding of intercultural communication but also practical skills that can be applied in everyday interactions. Whether you are a business professional navigating the global market, a student preparing for a multicultural world, or simply someone interested in enhancing personal communication skills, this course offers invaluable insights and tools to improve your intercultural communication flexibility and effectiveness.
Enroll in "Personal Communication Skills Level 3" today and embark on a transformative journey to become a more skilled, sensitive, and effective communicator in our diverse and dynamic world.
- Completely Online
- Self-Paced
- Printable Lessons
- Full HD Video
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs

Course Lessons
Lesson 1. Intercultural Communication Skills
Culture is a learned system of meanings that guides behaviors and forms shared identities among its members, affecting both overt symbols and deep-seated values. Understanding culture involves recognizing the unseen values that shape communication norms and behaviors.Lesson 2. Individualism vs. Collectivism: The Key Cultural Values Dimension
Cultural values dictate the implicit guidelines underlying motivations and interactions, encapsulating notions of what is socially acceptable or desirable. Different cultures are characterized by distinct value dimensions, such as individualism versus collectivism and high versus low power distance, profoundly impacting communication and social structures.Lesson 3. Conquering Cultural Clashes: Adapting to New Environments
Encountering a new culture often induces culture shock, marked by intense emotional and cognitive disorientation as familiar cues become obsolete. Adapting involves acquiring cultural knowledge and communication skills, fostering psychological well-being and sociocultural integration.Lesson 4. Nonverbal Cues in Cultural Contexts
Eye contact, gestures, and facial expressions are powerful tools of nonverbal communication that vary widely across cultures and can significantly impact how messages are received. Building intercultural awareness requires recognizing these differences and the cultural norms attached to them to avoid misinterpretations and build effective relationships.Lesson 5. Perception and Prejudice: A Journey to Mindful Communication
Prejudice and stereotypes arise from biased perceptions and media influences, but by practicing self-reflection and remaining open to diverse perspectives, we can challenge and reduce these distortions in our view of cultural out-groups. Fostering awareness about our perceptual biases helps break down the barriers leading to intercultural prejudice and racism, paving the way for more harmonious interactions.Lesson 6. Flexible Conflict Resolution Across Cultures
Understanding intercultural conflict involves recognizing the diverse perceptions of appropriate behavior in disputes, influenced by cultural values like individualism and collectivism. Effective resolution requires flexibility, mindful listening, and adapting conflict styles to the context of the parties involved.Lesson 7. The Dynamics of Global Identity and Communication
The internet has created a vast global platform where English serves as the lingua franca, enabling shared cultural experiences through media like hip-hop and fashion. Despite the convergence of cultures, effective cross-cultural communication requires recognizing the diversity of individual values and demographics beyond cultural stereotypes.Lesson 8. Approaches to Ethics in Intercultural Contexts
Culturally competent communicators utilize parallel thinking to enhance understanding and inclusivity while recognizing the transformative nature of intercultural experiences. A commitment to ethical exploration and dynamic adaptation helps navigate the diverse ethical landscapes encountered across cultures.
Learning Outcomes
- Demonstrate the ability to adapt communication strategies to effectively engage with diverse cultural groups in various professional and social contexts.
- Identify and describe key cultural symbols, values, and beliefs, and analyze their impact on intercultural communication dynamics in workplace settings.
- Define and explain the individualistic-collectivistic cultural value dimension and its impact on communication styles.
- Identify and differentiate between high and low power-distance cultures, providing examples of communication traits in each context.
- Identify strategies for psychological and sociocultural adjustment in overcoming culture shock, and evaluate their effectiveness in real-life applications.
- Define culture shock and describe its affective, behavioral, and cognitive components, using examples of real-life scenarios.
- Identify and analyze the potential sources of misinterpretation caused by nonverbal cues in intercultural communication, considering cultural norms and sociocultural settings.
- Recognize and describe the different forms of nonverbal communication in intercultural contexts, including kinesics, haptics, proxemics, and paralanguage.
- Define the three steps of perception (selective attention, selective organization, selective interpretation) and explain how cultural conditioning influences each step in intercultural communication.
- Identify examples of ethnocentrism and stereotypes, and discuss strategies to reduce prejudice and discrimination, emphasizing the importance of mindfulness and awareness in intercultural interactions.
- Define and differentiate between individualistic and collectivistic conflict approaches based on cultural value patterns, using real-world examples.
- Demonstrate the ability to apply conflict management strategies in intercultural settings by selecting appropriate conflict styles based on cultural and situational factors.
- Demonstrate the ability to identify and apply effective intercultural communication strategies by recognizing cultural values, such as individualism-collectivism and power distance, in diverse scenarios.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information

- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

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