Online Class: Advanced Communication Skills for the Workplace

Name: Advanced Communication Skills for the Workplace
Price: 95.00 USD

Step into a future where your communication prowess unlocks authentic connections, transforms interactions into meaningful engagements, and equips you to navigate and leverage cultural intricacies with ease. By honing skills in empathy, storytelling, and virtual communication, you'll elevate workplace culture and become the catalyst for constructive change and innovation.

$95.00
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$120.00
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$120.00 (with CEU Certificate)

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15

Lessons
22

Exams &
Assignments
5

Hours
average time
0.5

CEUs

Course Description

Imagine walking into your workplace, and instead of the typical chaos of miscommunications and misunderstood emails, you find a team perfectly in sync, each person understanding and embracing the nuances of each other's communication styles. You see conflicts turning into opportunities, cultural differences being celebrated and leveraged, negotiations ending in win-win solutions, and a genuine atmosphere of trust fostered through every interaction. Welcome to the world we invite you to step into with our course, "Advanced Communication Skills for the Workplace." This course is not just another professional development class; it's a transformative journey crafted to enrich your career and personal life.

From the moment you enroll, you embark on a path that redefines how you perceive and participate in workplace communication. This course immerses you in the power of a single smile to unlock authentic connections and opens your eyes to the deep emotional undercurrents of active listening and empathy. We aren't simply teaching you skills; we're equipping you with the tools to transform your interactions into meaningful engagements that build lasting professional relationships.

In today's globalized world, cultural awareness is no longer an option but a necessity for successful communication. It's the subtle difference between misunderstanding and connection. This course will take you on an enlightening exploration across various cultures, teaching you to respect and leverage these differences as potent strategic advantages. Whether you're facilitating a merger with a multinational firm or simply collaborating with a team from diverse backgrounds, you'll find yourself at ease and effective, armed with the knowledge to navigate these cultural intricacies.

Emotional intelligence sits at the core of effective communication and leadership. By delving into its principles, you will revolutionize your approach to professional realms and evolve into a leader who not only drives results but also elevates the workplace culture. Imagine being the person who, with profound self-awareness and empathy, inspires colleagues and fosters an inclusive environment that propels everyone toward shared success.

The enchanting realm of storytelling awaits you as well. More than just conveying data, you'll learn to weave your professional messages into captivating narratives that not only enthrall your audience but also embed your ideas deeply in their minds. These skills go beyond presentations—they transform businesses and touch people's hearts, instigating action and innovation.

Moreover, this course equips you with the secret sauce of persuasion—the psychology behind it. Understanding and applying this knowledge elevates your capability to influence ethically and effectively, enabling you to become a catalyst for constructive change within your organization.

The challenges of virtual communication are addressed too, as we ensure you're adept at bridging the gap between in-person and digital interactions. With our guidance, you'll master digital etiquette and overcome common pitfalls, fortifying your ability to lead and collaborate remotely with finesse and clarity.

Each segment of this comprehensive course has been meticulously designed to provide you with unparalleled insights and applicable strategies. You will emerge with a profound understanding of communication styles, honing your ability to foster team unity and harness individual strengths to drive collective success.

"Advanced Communication Skills for the Workplace" isn't just another course—it's your key to unlocking a future where every conversation leaves a lasting impression, every interaction builds stronger bridges, and every team you lead thrives under your skilled communication. By enrolling today, you're making a definitive choice toward personal elevation and professional excellence. The skills you gain here will not merely enhance your workplace interactions; they will reshape your career and redefine what it means to be an effective communicator in this ever-evolving world. Your transformative journey is just a step away, promising immeasurable benefits that will unfold throughout your career and beyond. Are you ready to unlock your potential and change the way you communicate forever? Join us and begin your transformation today.

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Completely Online
Self-Paced
6 Months to Complete
24/7 Availability
Start Anytime
PC & Mac Compatible
Android & iOS Friendly
Accredited CEUs

Universal Class is an IACET Accredited Provider

Course Lessons

Lesson 1. The Impact of a Smile: Enhancing Professional Relationships
Understanding facial expressions is a critical component of nonverbal communication, influencing workplace dynamics and relationships by conveying nuanced emotions without words. By harnessing the power of expressions, professionals can create inclusive environments, solve conflicts effectively, and lead with authenticity and emotional intelligence.
Lesson 2. Active Listening: A Key to Effective Communication
Active listening integrates understanding and empathy within communication, transforming a simple exchange of words into a meaningful interaction that builds trust and cooperation. By engaging attentively with both verbal and non-verbal cues, active listening fosters a cohesive and innovative workplace environment.
Lesson 3. Fostering Respectful Communication Through Cultural Awareness
Understanding cultural communication entails appreciating differences, like indirect and context-heavy styles in Eastern and some Arab nations versus explicitness in Western settings. Companies that embrace these differences, akin to multinational corporations successfully adapting initiatives globally, leverage diversity as a strategic advantage.
Lesson 4. The EI Effect: Enhancing Relationships and Productivity
Emotional Intelligence (EI) is key to workplace success, incorporating self-awareness, self-regulation, motivation, empathy, and social skills to improve communication and collaboration. Integrating EI into workplace culture fosters empathy and inclusivity, enhancing employee satisfaction and productivity.
Lesson 5. The Psychology Behind Successful Workplace Persuasion: Strategies for Influence
Mastering persuasive communication in the workplace taps into psychological principles, enabling individuals to influence effectively and ethically. By applying concepts like reciprocity and social proof, professionals can cultivate environments where ideas thrive and teamwork flourishes.
Lesson 6. Empathy and Engagement: Tools for Cross-Cultural Communication
Cultural diversity is a powerhouse for modern workplaces, presenting a mosaic of perspectives that ignites creativity if leveraged wisely. By acknowledging communication nuances—whether it's Vietnam's warm silence or Germany's direct discourse—we broaden our understanding and dismantle barriers to forge impactful team dynamics.
Lesson 7. Effective Feedback: Keys to Growth and Collaboration
Feedback is a mechanism for aligning personal and organizational goals, emphasizing specificity, objectivity, and actionability to enhance performance. In environments where feedback is normalized, employees are more engaged, motivated, and aligned with organizational objectives, driving innovation and growth.
Lesson 8. Captivating Your Audience: Advanced Storytelling Techniques for Powerful Presentations
A compelling narrative structure in presentations parallels the storytelling arc of novels, with an engaging hook, a narrative journey, and a memorable conclusion. By aligning this with professional goals, presenters can weave facts into persuasive stories that capture attention and evoke emotional connections.
Lesson 9. Navigating Workplace Disasters: Communication in Crisis Management
Exploring the Voynich Manuscript's botanical illustrations unlocks a unique intersection of historical art and science, rooted in the Renaissance's fervor for knowledge and discovery. With unidentified plants interwoven with known species, these complex depictions hint at an ambitious attempt to document both hypothetical and real botanicals for medicinal or symbolic purposes.
Lesson 10. Negotiation Essentials: Skills for Effective Workplace Communication
Achieving win-win solutions in negotiation often involves strategic concessions, meeting both parties' crucial needs while fostering long-term partnerships. Emotional intelligence aids in managing tensions and redirecting focus towards mutually beneficial goals.
Lesson 11. Building Trust at Work
In professional relationships, trust equates to a blend of competence, reliability, and ethical behavior that underpins effective teamwork and innovation. By fostering trust, professionals create a collaborative atmosphere where ideas flourish, allowing for beneficial risks and accelerated progress.
Lesson 12. Transforming Conflict into Opportunity Through Effective Communication
Fear of confrontation and cognitive biases often obstruct effective feedback, impeding workplace improvement and communication. Cultivating an open, culturally aware environment with structured feedback training can dismantle these barriers, enhancing team cohesion and productivity.
Lesson 13. Bridging the Virtual Gap: Enhancing Your Digital Communication Skills
Navigating the digital communication landscape requires acute attention to tone, nuance, and the judicious use of language to ensure messages are understood as intended. Professionals can foster collaboration and trust by understanding cultural contexts, using empathetic language, and managing their digital footprint carefully.
Lesson 14. From Data to Narrative: The Impact of Storytelling
Utilizing storytelling in business settings bridges the gap between emotion and data, creating narratives that resonate with audiences and inspire collective actions. Its strategic application in marketing and corporate identity reinforces a brand's ethos, as shown by market leaders like Tesla and Airbnb.
Lesson 15. Enhancing Team Success through Understanding Communication Styles
Advanced communication skills in the workplace involve recognizing different communication styles, such as assertive, passive, aggressive, and passive-aggressive, to enhance team dynamics. By fostering emotional intelligence and active listening, leaders can bridge communication gaps, turning potential liabilities into strengths, and promoting a collaborative and productive work culture.

Learning Outcomes

By successfully completing this course, students will be able to:

Demonstrate the ability to interpret nonverbal cues in virtual communication settings, evaluating the impact of facial expressions and vocal tones in enhancing professional engagement.
Identify and explain the concept of proxemics and its influence on professional interactions, using examples of cultural variations to illustrate understanding.
Define the core components of active listening by identifying verbal and non-verbal cues used to demonstrate understanding and empathy during workplace interactions.
Demonstrate effective active listening techniques in a collaborative setting by actively participating in discussions and providing feedback that incorporates verbal and non-verbal acknowledgment cues.
Demonstrate strategies for effective conflict resolution in multicultural work settings by integrating culturally appropriate communication techniques.
Identify the differences between high-context and low-context communication styles and describe their potential impact on workplace interactions.
Demonstrate the ability to identify and reflect on personal emotional triggers in workplace scenarios, enhancing self-awareness and decision-making skills.
Describe strategies to use empathy effectively in resolving workplace conflicts, leading to improved communication and collaboration.
Define and describe the six principles of persuasion as outlined by Dr. Robert Cialdini, and explain their application in workplace scenarios.
Demonstrate the ability to ethically persuade colleagues by integrating psychological principles of influence with communication techniques, enhancing collaboration and achieving collective goals.
Demonstrate active listening skills by paraphrasing and reflecting emotions to bridge cultural gaps in diverse teams.
Recognize and explain the impact of cultural awareness and sensitivity in enhancing team communication and collaboration.
Demonstrate the ability to deliver specific, objective, and actionable feedback that guides recipients towards clear areas of improvement and professional growth.
Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

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Course Title: Advanced Communication Skills for the Workplace

Course Number: 57700215

Languages: English - United States, Canada and other English speaking countries

Availability: This course is offered online and is accessible in every state across the U.S., including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. Learners in English-speaking countries like Canada, Australia, the United Kingdom, and South Africa can also enroll.

Last Updated: January 2025

CEU Value: 0.5 IACET CEUs (Continuing Education Units)

CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).

Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.

Course Type: Curriculum-Based, Online Class

Instructional Method: Self-Paced, Asynchronous

Assessment Method: End of lesson review exams and course final exam

Course Fee: $120.00 U.S. dollars