Course Description
Embark on a journey to master the art of crafting comprehensive policy and procedure manuals with our engaging course designed for any business size. Whether you're steering a burgeoning startup or managing a sprawling corporation, the creation of a detailed manual not only streamlines operations but also fortifies your organizational structure.
This course delves into the essence of what makes a policy and procedure manual indispensable. From fostering uniform employee behavior to setting clear operational standards, a well-devised manual acts as your company's backbone, ensuring consistency and clarity in everyday operations. It provides vital tools for employee training, decision-making, and even legal protection against potential disputes.
Learn to articulate your company's goals through effective policies that reflect your corporate culture and operational needs. Understand the nuances between policies, which outline what your team should do, and procedures, detailing precisely how those tasks should be completed. Through expert guidance, discover how to communicate these elements effectively, ensuring they are easily accessible and understandable to all employees.
This course will not only teach you how to draft the manual but also to think critically about its structure, content, and presentation. Transform what is often perceived as a mundane document into an empowering tool that enhances corporate governance and employee satisfaction.
By the end of this course, you will have the skills to create a manual that not only meets current legal standards but also aligns with your company’s mission and growth objectives. Prepare to see your policy and procedure manual as a living document, one that evolves with your business and continues to guide it towards efficiency and success.
- Completely Online
- Self-Paced
- Printable Lessons
- Full HD Video
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs

Learning Outcomes
- Demonstrate understanding of policy differences and procedure implementation by accurately categorizing five example scenarios as either a policy or a procedure after completing the lesson.
- Identify key components of an effective policy and procedure manual necessary for guiding consistent company operations by listing at least three elements after reviewing course materials.
- Define specific company philosophy components and incorporate them into a mission statement to guide the development of a customized policy and procedure manual.
- Identify the essential sections of a policy and procedure manual and outline a preliminary table of contents based on company-specific needs.
- Demonstrate effective collaboration by contributing to the development of a specific section of the policy and procedure manual, ensuring diverse perspectives and thorough research are incorporated.
- Identify key components of a well-structured policy and explain how each aligns with the company's philosophy, mission, and legal obligations.
- Define key legal considerations applicable to creating a policy and procedure manual, including equal opportunity, family medical leave, and workers' compensation.
- Identify state-specific legal requirements and the necessity of attorney consultation to ensure compliance with federal and state regulations in policy manuals.
- Identify and correct common mistakes in drafting workplace policy and procedure manuals to enhance organizational consistency and legal protection.
- Recognize the importance of maintaining and updating a policy and procedure manual for legal compliance in the workplace.
- Define the key criteria for developing a policy within an organization to ensure compliance and consistency.
- Identify the essential components that must be included in a written policy to enhance its clarity and enforceability within a business setting.
- Define the appropriate tone for a policy and procedure manual that aligns with company culture and effectively communicates to employees.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Assessment Guide
Assessment | Points |
---|---|
An Introduction | 1 points |
Effective Policy Example - Lesson 1 Assignment | 20 points |
Exam 1 | 10 points |
Lesson 2 Assignment | 20 points |
Exam 2 | 10 points |
Lesson 3 Assignment | 20 points |
Exam 3 | 10 points |
Lesson 4 Assignment | 20 points |
Exam 4 | 9 points |
Lesson 5 Assignment | 20 points |
Exam 5 | 9 points |
Exam 6 | 9 points |
Lesson 7 Assignment | 20 points |
Exam 7 | 10 points |
Lesson 8 Assignment | 20 points |
Exam 8 | 10 points |
Lesson 9 Assignment | 20 points |
Exam 9 | 10 points |
Handling Criticism - Lesson 10 Assignment | 20 points |
Exam 10 | 10 points |
Lesson 11 Assignment | 20 points |
Exam 11 | 10 points |
Exam 12 | 9 points |
The Final Exam | 60 points |