Online Class: Cross-Cultural Communication

This course explores the complexities of intercultural communication, offering insights into cultural values, non-verbal communication, and conflict resolution. It provides participants with the skills necessary to develop a global identity and ethically navigate diverse cultural landscapes.
Self-Paced, Online Class
Library Subscription
 
  • 8
    Lessons
  • 16
    Exams &
    Assignments
  • 7
    Hours
    average time
  • 0.7
    CEUs
 
 
 

Course Description

In today's fast-paced global landscape, barriers have been diminishing rapidly. Digital revolutions and global mobility have intertwined our worlds, pushing the boundaries and blurring the lines between cultures. However, as the world draws closer, the complexity and challenges of intercultural communication loom larger. The ability to convey thoughts, make connections, and build relationships across diverse cultures is no longer just an advantage - it's an imperative.

Delve Deep into an Enriched Curriculum:

  1. Roots of Intercultural Communication: Embark on a foundational understanding, deciphering the intricacies and the raison d'être of cross-cultural interactions.
  2. Values & Ethos: Dive into the core cultural values that shape interactions, perceptions, and worldviews. Learn to resonate with these values, opening doors to heartfelt connections.
  3. Overcoming Barriers: From culture shock to verbal communication variances, this segment identifies and offers solutions to typical pitfalls in intercultural engagements.
  4. The Art of Non-Verbal Talks: Decipher the unspoken, understanding cues and subtleties that often speak louder than words.
  5. Conflict Navigation: In a world of differences, conflicts are inevitable but not insurmountable. Equip yourself with tools to mediate, resolve, and even leverage conflicts for enhanced relationships.
  6. Global Citizenry and Identity: In a world that's becoming a global village, cultivate a global identity, while respecting and appreciating localized nuances.
  7. Ethical Navigation: Tread the fine lines of cultural sensitivities with a comprehensive guide on ethics and strategies for addressing dilemmas.

Why Choose This Course?
Backed by avant-garde research and real-world insights, this course goes beyond textbook definitions. It's a transformative experience, nurturing not just the mind but also the heart. It is designed for professionals, travelers, students, and virtually anyone who envisions themselves as a part of the global community.

Our Commitment:
"Cross-Cultural Mastery" is not just about information; it's about transformation. Featuring immersive activities, real-world case studies, interactive discussions, and reflective exercises, we ensure that learning is not just passive absorption but active application.

The world awaits your enriched perspective. Whether it's clinching a business deal in Tokyo, collaborating with a team in Nairobi, or vacationing in Prague, with "Cross-Cultural Mastery," every interaction is an opportunity for success, learning, and joy. Join us in redefining global communication!

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Course Lessons

Average Lesson Rating:
4.2 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(770 votes)

Lesson 1. Cross-Cultural Competence: A Path to Global Unity and Mutual Respect

The growing vibrancy of the global workforce highlights the necessity of flexible intercultural communication, crucial for navigating diverse settings and avoiding assignment failures. Technological evolution further underscores our shift to global citizens, urging the mastery of intercultural fluency in sustaining international relationships. 16 Total Points
  • Lesson 1 Video
  • Review Practice Worksheet: Lesson-1-WorkSheet-18931.pdf
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: An Introduction
  • Assessment: Lesson 1 Review Exam

Lesson 2. Cultural Values: The Bedrock of Human Interaction

The role of 'face' in communication underscores respect and dignity in maintaining social harmony, especially within collectivist cultures. However, even in individualistic societies, face is crucial in acknowledging personal achievements while maintaining transparency. 21 Total Points
  • Lesson 2 Video
  • Review Practice Worksheet: Lesson-2-HomeWork-18933.pdf
  • Complete: Lesson 2 Activity
  • Assessment: Lesson 2 Review Exam

Lesson 3. Overcoming Cultural Hurdles: A Comprehensive Guide

Cultural communication relies on understanding verbal and non-verbal cues shaped by high and low-context styles, impacting how messages are conveyed and received. Mastering these communication types enhances relational dynamics and mutual understanding across cultures. 18 Total Points
  • Lesson 3 Video
  • Review Practice Worksheet: Lesson-3-Downloadable-18935.pdf
  • Complete: Lesson 3 Activity
  • Assessment: Lesson 3 Review Exam

Lesson 4. Gestures and Glances: A Cultural Perspective

Nonverbal cues, often overshadowed by words, reveal deeper cultural insights and emotions, demanding our attention in cross-cultural communication to prevent misinterpretations. Effective intercultural engagement hinges on recognizing these signals, emphasizing empathetic learning and adaptable behaviors to bridge cultural gaps. 20 Total Points
  • Lesson 4 Video
  • Review Practice Worksheet: Lesson-4-WorkSheet-18936.pdf
  • Assessment: Lesson 4 Review Exam

Lesson 5. Intercultural Challenges

Intercultural communication is often hampered by ethnocentrism and stereotype-driven perceptions, leading to misunderstandings and biased interactions. Developing an open mindset, along with cultural awareness, is crucial to overcoming these challenges and building inclusive relationships. 10 Total Points
  • Lesson 5 Video
  • Review Practice Worksheet: Lesson-5-StudyGuide-18938.pdf
  • Complete: Lesson 5 Activity
  • Assessment: Lesson 5 Review Exam

Lesson 6. Mastering Global Dispute Resolution

Understanding the role of 'face' and conflict styles, from avoidance to collaboration, is vital in managing disagreements across cultures. Cultivating emotional intelligence and effective communication skills fosters resolution and strengthens relationships in diverse environments. 20 Total Points
  • Lesson 6 Video
  • Review Practice Worksheet: Lesson-6-Activity-18940.pdf
  • Complete: Lesson 6 Activity
  • Assessment: Lesson 6 Review Exam

Lesson 7. Navigating a Global Society: Communication Challenges and Strategies

Recognizing high-context and low-context communication styles is essential for navigating cultural nuances, as nonverbal cues often carry distinct meanings. Awareness of these differences minimizes misunderstandings and biases, fostering more authentic, meaningful dialogues across cultures. 21 Total Points
  • Lesson 7 Video
  • Review Practice Worksheet: Lesson-7-Downloadable-18942.pdf
  • Complete: Lesson 7 Activity
  • Assessment: Lesson 7 Review Exam

Lesson 8. Cultural Sensitivity in Action: Learning to Understand and Respect

Meta-ethical perspectives offer a comprehensive framework to analyze intercultural ethics, encouraging cultural sensitivity and understanding. By acknowledging cross-cultural similarities and differences, one can foster ethical communication that transcends cultural boundaries. 54 Total Points
  • Lesson 8 Video
  • Review Practice Worksheet: Lesson-8-StudyGuide-18944.pdf
  • Lesson discussions: End of Course Poll; Course Comments; Course Comments
  • Complete: Lesson 8 Activity
  • Assessment: Final Exam
  • Assessment: Lesson 8 Review Exam
180
Total Course Points
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define intercultural communication and its significance in fostering mutual understanding and respect in diverse contexts by the end of the lesson.
  • Identify at least three cultural dimensions and compare how different cultures approach communication, using specific examples to demonstrate understanding.
  • Demonstrate understanding of the individualism-collectivism dimension by analyzing communication patterns in different cultural contexts.
  • Identify and describe the impact of power distance on workplace hierarchy and decision-making processes in various cultures.
  • Demonstrate an understanding of the affective, behavioral, and cognitive dimensions of culture shock by providing examples of each dimension's impact on intercultural communication.
  • Identify and describe at least three coping mechanisms that individuals can use to adjust to cultural transitions, providing examples of their application in real-world scenarios.
  • Define cultural variability in nonverbal cues and explain how it impacts intercultural communication using specific examples.
  • Demonstrate effective strategies for enhancing intercultural communication competence by accurately interpreting nonverbal cues in varied cultural settings.
  • Define the impact of biases and preconceived notions on intercultural communication by examining personal perceptions and identifying culturally influenced interpretations in given scenarios.
  • Demonstrate strategies to overcome intercultural communication barriers by applying flexibility and adaptability skills in role-playing exercises focusing on cultural awareness and empathy.
  • Define the primary cultural dimensions influencing conflict management, such as individualism versus collectivism and power distance, in international settings.
  • Identify at least three distinct conflict resolution styles, exemplified by cultural contexts, and evaluate their effectiveness in achieving mutual goals.
  • Define the concept of 'glocalization' and explain its impact on cultural identity in a globalized world.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Cross-Cultural Communication
Course Number: 8900241
Lessons Rating: 4.2 / 5 Stars (770 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is accessible online throughout all states, including California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. It's also available in top English-speaking countries like the United Kingdom, Canada, Australia, and New Zealand.
Last Updated: December 2023
CEU Value: 0.7 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Course Type: Self-Paced, Online Classes
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus

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