Online Class: Negotiation Skills
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10Lessons
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12Exams &
Assignments -
7Hours
average time -
0.7CEUs
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Video Audit
Available
Course Description
Enhancing Negotiation Skills: A Comprehensive Course for Business Success
In the dynamic landscape of modern business, mastering negotiation skills is not just a valuable asset, it's a pivotal necessity for career advancement and success. This course is meticulously designed to equip you with the expertise to navigate the complexities of negotiation, transforming you into a proficient deal-maker. Whether you're passionate about the art of compromise or seeking to refine your negotiation tactics, this course offers a wealth of knowledge to enhance your professional and personal interactions.
Understanding Negotiation
At its core, negotiation is a strategic dialogue between two or more parties, aiming to reach a consensus while maximizing individual or mutual benefits. The process involves understanding and balancing different interests, with the ideal outcome being a mutually satisfactory agreement. However, achieving this balance requires more than just strategic thinking; it involves a deep understanding of communication, psychology, and conflict resolution.
The Art of Listening
Effective negotiation begins with listening. This skill is fundamental, yet often overlooked. Active listening goes beyond hearing words; it involves understanding intentions, emotions, and underlying concerns. This course emphasizes the importance of listening, teaching you to decode verbal and non-verbal cues, leading to more effective and empathetic communication. You will learn to approach negotiations with an open mind, adapting your strategy based on real-time feedback and insights.
Practical Application and Real-World Scenarios
Negotiation occurs in various facets of life, from professional settings to personal relationships. This course includes practical examples, such as workplace scenarios, where negotiation skills are essential. For instance, negotiating work schedules, project responsibilities, or salary adjustments are common in professional environments. These real-world examples serve as a foundation for understanding the principles of negotiation and applying them in diverse contexts.
Identifying Negotiable Situations
Not all situations are amenable to negotiation. Recognizing when to negotiate and when to step back is a critical skill that this course covers in detail. We explore the nuances of discerning negotiable circumstances, teaching you to read situations and individuals effectively. This insight is crucial in avoiding fruitless efforts and focusing your energies where there's potential for constructive dialogue.
Course Structure and Content
The course is structured into comprehensive lessons, each focusing on a key aspect of negotiation:
- Negotiating Basics: Understanding the fundamental principles of negotiation.
- The Importance of Knowledge and Information: Leveraging research and information in negotiation.
- Common Negotiating Mistakes: Identifying and avoiding typical pitfalls.
- Trust, Human Behavior, and Psychology: Utilizing psychological insights for effective negotiation.
- Win-win Negotiation: Strategies for mutual benefit.
- Ethics of Negotiation: Navigating the moral dimensions of negotiation.
- International Negotiating: Adjusting strategies for cross-cultural contexts.
- Distant Negotiations: Techniques for remote negotiation settings.
- Problematic Situations: Handling challenging negotiation scenarios.
- Powerful Negotiation Secrets: Advanced tactics for negotiation leverage.
Each lesson combines theoretical knowledge with practical exercises, case studies, and interactive elements, ensuring a comprehensive learning experience.
Who Should Enroll?
This course is ideal for professionals across various industries looking to enhance their negotiation skills, as well as individuals seeking to improve their interpersonal communication and conflict resolution abilities. Whether you're a manager, entrepreneur, sales professional, or simply looking to improve your personal interactions, this course offers invaluable insights and skills.
Course Outcomes
Upon completing this course, you will be able to:
- Understand the principles and processes of effective negotiation.
- Apply active listening techniques to understand and influence others.
- Recognize and navigate different negotiation scenarios.
- Develop strategies for win-win outcomes.
- Navigate ethical considerations in negotiation.
- Adapt negotiation tactics for international and remote contexts.
- Handle challenging negotiation situations with poise.
Enroll Now
Join us in this journey of skill enhancement and unlock your potential as a master negotiator. Whether in the boardroom, at the negotiation table, or in everyday interactions, the skills you gain here will empower you to achieve better outcomes and foster stronger relationships. Enroll now in our Negotiation Skills course and start transforming your approach to negotiation today!
Course Motivation
- Solidifying a job offer
- Negotiating a raise or promotion
- Buying a new or used car
- Purchasing a home or investment property
- Hashing out the stipulations of a new contract
- Bidding on a promising proposal or
- Even haggling at the market or over the phone
Lesson 1: Negotiation Basics
Lesson 2: The Importance of Knowledge and Information for Negotiating Well
Lesson 3: Common Negotiating Mistakes
Lesson 4: Using Trust, Human Behavior & Psychology for Better Negotiations
Lesson 5: Win/Win Negotiation
Lesson 6: The Ethics of Negotiation
Lesson 7: International Negotiation
Lesson 8: Making the Most of a Distant Situation
Lesson 9: Problematic Solutions
- An introduction and summary of what you’ll cover
- A topic breakdown entitled "Learn It"
- A lesson overview entitled “Conclusion”
- Additional reading, websites and other materials are listed under “Resources”
- 10 question review “self-tests”
- Plus highlighted terms, checklists, exercises, charts, graphs, lists, etc. are all seamlessly incorporated into the course materials to make learning easier and much more interactive.
Course Lessons
Lesson 1: Negotiating Basics
To develop your skills at negotiating, it is important to first understand some basic principles about what negotiating is and is not.Lesson 2: The Importance of Knowledge and Information for Negotiating Well
Research is key in helping you gain information about the situation you will be negotiating.Lesson 3: Common Negotiating Mistakes
In this lesson, we will discuss the most common mistakes made in negotiating and how to buffer the impact of those mistakes if you make one, anyway. We also will discuss some possible ways of turning around a deal gone bad due to a mistake that you, or soLesson 4: Using Trust, Human Behavior, and Psychology for Better Negotiations
Having a clear understanding of human nature, behavior, and psychology will prove to be a valuable asset in bringing about positive results in the bargaining process.Lesson 5: Win-win Negotiation
In this lesson, we will discuss how to achieve a win-win situation in nearly every instance. With a little extra effort on the part of both parties, it is entirely possible to reach a mutually beneficial outcome most of the time.Lesson 6: The Ethics of Negotiation
This lesson will cover the nuances and differences between ethical and unethical behavior. Ultimately, it will be up to you to decide how you will conduct yourself at the negotiating table.Lesson 7: International Negotiating
Dealing with another culture can be tricky and difficult if you do not take the time to learn some basic social customs. Do not make the mistake of thinking that because those you deal with speak English that they will understand what you are trying to coLesson 8: Making the Most of a Distant Situation
There are times when you will have no choice but to deal over the phone, via e-mail or with conference calls. There are methods for making this task easier and clearer and techniques for getting what you need and want when negotiating long distance.Lesson 9: Problematic Situations
In this lesson, we cover the most common volatile situations that occur at the negotiating table and discuss how best to handle them with a reasonable amount of poise and grace.Lesson 10: The Secrets to Powerful Negotiation
Now that you have been introduced to the basics of this art, we offer you some tried and true methods of gaining advantage and leverage at the negotiating table.
Learning Outcomes
- Define negotiation.
- Describe the importance of knowledge and information for negotiating well.
- Summarize common negotiating mistakes.
- Describe using trust, human behavior and psychology for better negotiations.
- Define win/win negotiation.
- Define the ethics of negotiation.
- Describe international negotiating.
- Describe making the most of a distant situation.
- Identify problematic situations.
- Summarize the secrets to powerful negotiation.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information
- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Student Testimonials
- "I thought it was great and helpful. I like the way it was laid out with important information that was not filler." -- Margot R.
- "I really enjoyed myself in this course. I am glad that I took the time to do this course." -- Christie W.
- "The instructor was beyond super, did an excellent job and very informative." -- Joann M.
- "Great class, the instructor is very knowledable." -- Joann M.
- "I learned a lot from taking the Negotiting Skills class. I must admit I am not the best negotiator in my personal life and have had limited use in the business world. Basics: negotiating job offers, negotiating trainig and development courses, and salary increases. This course offered concrete methods to assist one through the entire negotiation process. The first courses gave me a base and the last set of courses fine tuned the process. Great lesson plan and I know I will be able to use my knew founded skills when I start my next career." -- Maureen H.
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